Help Desk Associate Job Vacancy in Sunnybrook Foundation Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Sunnybrook Foundation
Location : Toronto, ON
Position : Help Desk Associate

Job Description : Title: Help Desk AssociateDepartment: Finance & ITReports to: Chief Financial OfficerSunnybrook is a premier academic health sciences centre, fully affiliated with the University of Toronto, with a vision to invent the future of health care. Today, with 1.2 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada’s largest trauma centre.Sunnybrook Foundation exists to raise awareness and funds required to ensure that Sunnybrook achieves its mission.Our five strategic areas of focus are:CancerHeart and vascularHigh risk maternal and newbornImage guided brain therapiesTraumaThe Information Technology department is responsible for the management of all of the Foundation’s technology platforms. This includes the hardware and software maintenance, phones and tablets, server administration, technical support of workstation and server infrastructure.The Help Desk Associate, Information Systems position provides tier one internal help desk support and is responsible for contributing to fundraising goals by providing a high level of service to all departments within the Foundation.Key Responsibilities: Provide user support and customer service on foundation supported computer applications and platformsTroubleshoot problems and advise on the appropriate actionManage user permissionsCollaborate with Hospital IT department to provide solutions and support for Foundation IT needsRespond to requests for technical assistance in person, via phone and electronically (text and email)Diagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionManagement of all copiers/printers/fax machines including ordering of suppliesFollow standard help desk proceduresLog all help desk interactionsRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsInform management of recurring problems and investigate solutionsStay current with system information, changes and updatesTrain users and create corresponding process documentationMaintain daily performance of computer systemsInstall, modify and repair computer hardware and softwareMaintain computer peripherals for usersExecute onboarding and offboarding procedures for usersSkills and abilities required: Demonstrated technical expertise sufficient to perform help desk support, reporting support and database maintenanceDemonstrated ability to provide strategic solutions to complicated problemsProfessional attitude demonstrating flexibility, initiative and integrityEffective time management skills including the ability to manage multiple priorities at once and multiple projects with varying timelinesStrong teamwork and collaborative ethic including willingness to transfer knowledgeStrong communication and interpersonal skills including ability to relate with different levels of stakeholders, and the ability to convey complex ideas to a varied audienceExcellent customer service and conflict resolution skillsJob Requirements: Bachelor’s degree, college diploma in computer systems or related education combined with experience2 years of relevant technical experienceCurrent Windows operating systemsMS Office (Excel, Word, PowerPoint, Access)MS OutlookVPNMobile devicesSharePoint administration knowledgeKnowledge and experience of customer service practicesRelated experience and training in troubleshooting and providing help desk supportPreferred Job Requirements: Working knowledge of fundamental operations of relevant software, hardware and other equipmentFamiliarity with Raiser’s Edge/NetCommunity/Papersave/Luminate OnlineWorking knowledge of Adobe Creative Cloud, Avaya Telephone softwareExperience in a charitable organizationTo Apply: If you would like to apply for this role, please send a cover letter and a current resume listing your qualifications and experience by April 1, 2022Please quote “Help Desk Associate” in the subject line of your e-mail. We thank all applicants in advance. Only those selected for an interview will be contacted.Sunnybrook Foundation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodations for disability during any stage of the recruitment process, please indicate this in your cover letter.Sunnybrook Foundation is strongly committed to equity, diversity and inclusion within its community and encourages all applicants including but not limited to: Indigenous, Black and other racialized persons, all religions, cultures, and ethnicities, persons with disabilities, LGBTQ2S+ persons and persons of any gender identity and sexual orientation, and everyone who may contribute to the further diversification of ideas.Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.Job Types: Full-time, PermanentBenefits:Company eventsCompany pensionDental careEmployee assistance programPaid time offTuition reimbursementSchedule:8 hour shiftApplication deadline: 2022-04-01

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