IT Site Support Specialist (Hybrid Work) Job Vacancy in Agilent Technologies, Inc. Boulder, CO 80301 – Latest Jobs in Boulder, CO 80301

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Company Name : Agilent Technologies, Inc.
Location : Boulder, CO 80301
Position : IT Site Support Specialist (Hybrid Work)

Job Description : To protect the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Agilent has a great culture based on the belief that our people are our greatest asset. Our values are present in all we do – innovation, trust, respect, teamwork, uncompromising integrity, speed, focus, and accountability. Agilent culture provides flexibility to manage job and personal demands by offering hybrid work arrangements. We want employees to work at Agilent offices part of the week to strengthen teamwork and preserve our strong company culture, and work from home the balance of the week to offer our employees more flexibility. We value flexibility and consider it critical to employee engagement and retention.

Summary:

We are looking for an energetic, highly motivated, and forward-looking IT professional to join the IT Site Support team in Frederick, CO. Your role is to drive excellence in IT Support and to increase overall productivity, business continuity, and user satisfaction. A main responsibility is to deliver a high level of hands-on support for IT services to help minimize business disruptions. You will administer critical manufacturing and QC systems, provide support to users, Manage compliance activities related to IT Infrastructure, and work on IT technology project implementations in a GMP regulated environment.

As part of the larger Agilent IT Infrastructure, we operate in fast-paced, global teams of internal professionals and external consultants where everyone is focused on results with principled integrity. You will be challenged and motivated, but most of all, your passion and your creativity will inspire us to consider new insights and elevate our IT standards. Your unique combination of technical foresight, interpersonal skills and excellent communications will propel you to influential roles that shape the future of Agilent’s extraordinary IT architecture.

Job Functions:

Provide PC services including PC setup, configuration, troubleshooting, and hand-on user support on the manufacturing and Quality Control floors.

Provide user administration services including user account management and Data Integrity setup.

Provide general first and second level support to local and remote users. Raise tickets and involve other support organizations and vendors promptly, as needed.

Supervise ticket queues and assist with timely ticket reassignment to other support staff as needed and ensure that tickets are properly documented and communicated.

Provide consulting and assistance to users on IT systems and processes; deliver user training.

Develop user communications, user guides, and training programs. Partner with and provide local assistance to other IT functions that do not have site presence.

Provide system administration as needed (e.g., backups, system monitoring) and participate in IT projects and audits as needed.

Salary Range:

The salary range for this position may differ based on your actual work location. For CO, the salary range is $82,480.00 and $103,100.00.
This includes benefits, which are included in the Benefits in Brief

Requirements:

An Associate degree or equivalent experience.
3 years of work experience, including:

Hands-on experience with helpdesk systems, Windows workstations, MS Active Directory, VPN, Anti-virus, SCCM patching, Encryption, MS Office applications.
Experience with IT technologies (networking, servers, databases, security, applications).
Proficient with system administration functions
Strong analytical and problem-solving skills for troubleshooting.
Microsoft Certified Solution Expert (MCSE) – Desktop
Infrastructure or equivalent; HP or equivalent desktop/laptop certification.

Desired Qualifications:

Work independently with little need for supervision
Respond to requests for information in a timely manner, and consistently meet goals and deadlines.
Manage workload, prioritize tasks
Scheduling flexibility is required to work after regular business hours and/or on weekends and Holidays for critical maintenance and system implementation projects when needed and available for off-hours on-call rotations.
Possible future requirement for on-site evening shifts to support Manufacturing.
High level of tolerance and flexibility to address sophisticated multi-functional issues and to reach compromises with key customers though collaboration and arbitration.
Communicate well both verbally and in writing, share information and ideas with others, good listening skills.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

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