Process & Integration Stabilization- Training Manager Job Vacancy in JPMorgan Chase Bank, N.A. Tempe, AZ – Latest Jobs in Tempe, AZ

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Company Name : JPMorgan Chase Bank, N.A.
Location : Tempe, AZ
Position : Process & Integration Stabilization- Training Manager

Job Description : This position will have responsibility for: Delivering Service Excellence, Operational Controls, Compliance Adherence, overall Staff Readiness and Communication for their respective teams. Team Manager responsibilities include employee coaching & training, performance feedback, employee development as part of their day-to-day responsibilities.

Principal Duties and Responsibilities (in order of importance)

Monitor Training Resources’ activities and key performance indicators.
Coach and develop Training Resources for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate training/actions to yield the intended performance results.
Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency.
Oversee ECC procedural updates, training content, Evergreen process, to ensure accuracy in all resources.
Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure team is represented and to maintain procedural flow that functions homogeneously for all groups, and to ensure regulatory compliance issues are adequately addressed.
Assist the Workforce Management group as warranted to coordinate employee scheduling and monitor daily schedule adherence in conjunction with Learning & Development.
Own access submissions for trainees and monitor to completion.
Participate in all hiring and Performance Management activities pertaining to the team.
Administer corrective disciplinary action as necessary to address unacceptable performance behaviors/incidents.
Handle special projects and tasks as assigned by leadership.
Core Competencies

Advanced analytical skills with the ability to adapt quickly to change
Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases.
Critical thinking, problem solving, and interpersonal skills.
Ability to influence employee morale.
Must be able to multi-task and be self-directed.
In lieu of degree, may have relevant work experience, preferably servicing customers. Typically will have four years or more of customer service experience.
Excellent verbal and written communication skills
Ability to provide professional and interpersonal communication when interacting with others
Qualifications

Minimum of 3 years customer service experience, preferably servicing customers in a technical support environment
Minimum of 2 years of management experience (directly managing staff)
Strong working knowledge of payment processing industry, Visa/MasterCard operating rules and regulations

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans

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