Incident Management Associate Job Vacancy in JPMorgan Chase Bank, N.A. Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : JPMorgan Chase Bank, N.A.
Location : Chicago, IL
Position : Incident Management Associate

Job Description : Commercial Banking – Wholesale Lending Service – Incident Management Associate
Grade: 601
Job Category: Operations Management
Location(s): Chicago, IL / Newark, DE
Organization Description
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Wholesale Lending Services (WLS) is part of the JPMorgan Chase Commercial Bank providing lending servicing support to multiple business units across the firm and around the world. The Operation provides loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management, customer service and reporting; and construction management.
General Summary:
This Associate level incident management role will report to the Vice President of Incident Management and will be accountable for delivering a robust Incident Management function to meet the evolving needs of clients, business partners, risk and control leads, and operations heads. Recognizing the need to respond with speed, flexibility and urgency when operational incidents occur, the successful candidate will support the global Loan & Agency leadership team deliver and continuously improve a world class operating infrastructure. This newly created role will be responsible for assisting the Vice President in building out the team.
Key responsibilities:

Assist to build a highly skilled Incident Management function equipped to engage rapidly with internal business partners (Bankers, Deal Teams, Coverage, Legal), clients, external law firms and operations leaders to manage and coordinate resolution of issues emanating from the firm’s role as administrative agent
Design and deliver an Incident Management roadmap and overall risk-based operating framework that places effective communication, tracking, escalation and risk mitigation (operational, financial, legal, reputational) at its core
Real-time compilation and delivery of fact patterns, insights, data and analytics from a range of sources to provide clarity and transparency to internal business partners as quickly as possible
Lead post-mortem reviews and root-cause analysis workstreams in partnership with WLS leaders/teams (Production, Risk & Control, Transformation, Technology) and business partners
Drive a continuous improvement culture to strengthen procedures & processes and optimize the group’s operating model
Proactive assessment of potential/emerging risks and trends associated to the role of administrative agent in partnership with business partners and Risk & Control teams
Design playbooks to document protocols and procedures for specific situations and test playbook effectiveness through coordinating periodic simulation exercises
Represent WLS in various risk and/or control forums, business updates and executive management meetings to provide key updates, observations and recommendations
Develop a data-driven approach to improvement opportunity analysis; compile and present data to support business cases and gain senior stakeholder buy-in

Qualifications:

Exceptional communication skills; comfortable and credible presenting to senior leaders (up to Operating Committee level)
Natural ability for developing & cultivating strong and mutually beneficial working partnerships
5+ years’ syndicated loan experience preferred
Familiar with the inherent risks associated with the syndicated loan product
Strong analytical capabilities with a passion for root-cause analysis
Demonstrable success at transforming and/or building new operations teams/functions
Proven track record in thinking/acting strategically and globally to influence complex business decisions
Fosters a collaborative team environment within and across functional organizations
Results driven; proactive; ability to lead and drive execution; methodical approach to identifying and solving issues

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans

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