Treasury Customer Service Representative- Customer Care Representative Job Vacancy in State of Michigan Lansing, MI 48933 – Latest Jobs in Lansing, MI 48933

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Company Name : State of Michigan
Location : Lansing, MI 48933
Position : Treasury Customer Service Representative- Customer Care Representative

Job Description : Job Description
Online application must contain all detailed education and experience. It will be used as the primary source for the initial review of your application.
This position serves as the primary customer contact in a service center environment utilizing knowledge base and case management tools to assist customers. Communicating with the public via the telephone and e-mail. Answering questions regarding the State and Federal financial aid process and assists in the completion of various program applications. Processes exception reports generated from the MiSSG database. Explains Bureau policies and procedures and program legislative language. Utilizes knowledge base information to answer customer inquiries.
Department of Treasury-Why it’s a great place to work. (Download PDF reader)
Review the position description. (Download PDF reader)
Required Education and Experience
Education
Educational level typically acquired through completion of high school.

Experience

Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.

Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.

Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Requirements and Information
Michigan Department of Treasury is proud to be an equal employment workplace that values inclusion & diversity. In an effort to minimize implicit bias, Treasury is removing/protecting applicant personal identifying information. For best results include detailed education and experience in the online application for review. Do not put “see resume” instead of listing duties under your work experience.
This position is eligible for remote work, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required.
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.
The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
View the job specification at:
http://www.michigan.gov/documents/mdcs/TreasuryCustomerServiceRepresentative_178767_7.pdf (Download PDF reader)
State employment benefits include everything from health insurance to retirement income and can be worth 25% to 50% of salary depending on wages and benefits.
This page briefly explains some benefits provided under Civil Service rules or union contracts.

Leave Time

Full-time employees receive between 15 and 35 vacation days per year. Employees also receive 13 sick days per year and 8 hours of leave to participate in certain school functions or community activities. Employees may also qualify for up to 12 weeks of paid or unpaid leave for certain family or medical situations.

Holidays

State employees receive 12 or 13 scheduled paid holidays each year, including New Year’s Eve, New Year’s Day, Thanksgiving, Christmas Eve, Christmas Day, Memorial Day, and Veterans Day.

Alternative Work Schedules

Flexible work schedules and telecommuting options are available in many jobs.

Insurance and Other Benefits

Eligible employees can choose from a variety of health insurance plans, including a PPO, HMOs, and a High Deductible Health Plan with HSA (effective January 1, 2021). Other coverage includes vision, dental, life, and long-term disability insurance, as well as tax-deferred Flexible Spending Accounts (FSAs) for health, prescription, dental and vision eligible expenses, dependent care expenses, and Qualified Transportation Fringe Benefits (QTFB). Employees also have the option to purchase additional life, accidental death, and long-term care insurance, auto/home insurance, identify theft protection, and legal services.

Paid Parental Leave

Provides eligible individuals up to 12 weeks of paid leave immediately following birth or adoption of a child.

Deferred Compensation

Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from their paychecks.

Retirement

Employees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match up to 3%. The Office of Retirement Services administers two different retirement plans for State of Michigan employees: Defined Benefit (DB) and Defined Contribution (DC). New hires can also receive up to a 2% employer match into a Personal Healthcare Fund and a lump-sum credit to a tax-deferred account if eligible. More information is available at the Office of Retirement Services.

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