Inbound Call Center Agent-$13.50-hr/Start April 8th!!! Job Vacancy in Telvista Arlington, TX – Latest Jobs in Arlington, TX – updated today

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Company Name : Telvista
Location : Arlington, TX
Position : Inbound Call Center Agent-$13.50-hr/Start April 8th!!!

Job Description : Telvista is seeking Call Center Agents to provide exceptional Customer Service, Sales and Troubleshoot problems via phone, chat, and email on client-specific devices by performing the following duties mentioned below.
Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
·       Answers incoming inquiries responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
·       Asks effective questions and gathers information to determine source of problems and customer needs.
·       Logs on/off customer care system and accesses account files.
·       Enters alpha and numeric data via computer keyboard into an automated system accurately.
·       Accurately captures all customer and issue related information in the proper database.
·       Leads customers through documented process of fixing their software, hardware, or network problems.
·       Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem-solving skills to diagnose and solve customer problems.
· Your performance will be measured by a variety of metrics. The most important being your ability to fix the issue without the customer needing to call back. Providing outstanding customer service on every call. As well as adding value to an account by recommending service upgrades, or additional services which tie into a revenue target.
·       Stays current with latest technology changes.
·       Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Education and/or Experience:  Minimum high school diploma or equivalent. Six months customer service experience. One-year certificate from technical school or one-year related experience and/or training or equivalent combination.
Language Skills:   Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to effectively present technical information clearly and concisely.
Mathematical Skills:   Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.
Reasoning Ability:   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.
Computer Skills:   Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.
Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion.  The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.
Background:  You must pass a Federal Background Check and Drug Test.
Work at Home Requirements:
·       Your must have your own Windows 10 PC (Chromebook, Tablets, Smartphones are not compatible). Mac Computers are not accepted.
·       You must have your own Fast Internet Service (Wi-Fi and Hot-Spot are not compatible). 
·       You must have your own USB Headset.
·       You must have a distraction free environment work area.
-      You must have 2 monitors to work for this position. 
Telvista is an Equal Opportunity Employer
Job Type: Full-time
Pay: $13.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift

Supplemental Pay:

Bonus pay
Commission pay

Education:

High school or equivalent (Required)

Experience:

Call center: 2 years (Preferred)
Customer service: 2 years (Preferred)
Technical support: 1 year (Preferred)
Tech Savvy: 1 year (Preferred)

Work Location: One location

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