Operations Support Job Vacancy in Amex Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : Amex
Location : Gurgaon, Haryana
Position : Operations Support

Job Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to
new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —
and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse
community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every
day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have
Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work
onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Responsibilities
Ensure KYC documents are refreshed for both Consumer and Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
Assisting the Product team for Card Conversions and Upgrades
Document Scanning and Filing to ensure that they are audit ready.
Relevant System Updates
Assisting the taxation team for the Pan Remediation Activity
Inbound Voice Servicing to assist CMs with KYC queries
Outbound calls to follow up and refresh KYC
Co Ordination for Record Retention and Retrieval
Work With Different Linkages For Effective Execution Of Team Objectives.
Assist TL In Implementing Key Initiatives To Achieve The Objectives Of The Unit.
Suggest Process Improvements / Changes To Achieve Department Objectives.
Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set.
Handling customer escalations and providing relevant resolutions
Assisting various stakeholders / AEBC teams such as Compliance , GCP , ECU for adhoc activities
Collate, Generate And Report MIS To The Team Leader.
Email Servicing for KYC and the TPA process
Assisting TL with compliance reviews and reports
PFP Will Be Applicable.
This role may be subject to additional background verification checks.

Graduate with minimum 2-3 years experience
Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
Able to prioritize and work well under pressure, with particular attention to detail.
Strong problem solving skills
Compliant with Company Policies and Procedures
Proficient with Microsoft Excel and Word
Good Presentation skills
Excellent customer service skills are a must, including superior written and verbal communications skills.
Shift Timing: 8.30am – 5pm

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