Personal Banker Job Vacancy in Barclays Delhi, Delhi – Latest Jobs in Delhi, Delhi – updated today

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Company Name : Barclays
Location : Delhi, Delhi
Position : Personal Banker

Job Description : Job Title: Personal Banker
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issuesTo ensure the quality of output and accuracy of information is maintained
What will you be doing?
Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedulesMay have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessaryResponsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areasResponsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customerAdhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolutionIdentifying & mitigating possibility of Fraud for new / existing customers on multiple portfoliosAnalyse fraudulent applications / transactions and challenge accounts / activities / calling party(s) where it is/they are believed to be fraudulentUsing initiative and investigating suspicious activity to reduce fraud lossesAnalyse and interpret data from various sources/applications/caller signsActively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service/satisfactionDealing with and resolving all internal customer queriesLiaise and work with other areas within the Fraud departmentLimit losses to Barclaycard and the Bank through different channels including applications and plastic card products whilst at the same time maintaining an excellent level of customer serviceMaintain knowledge and expertise on Fraud trendsProvision of Intelligence to Fraud Strategy, SPIT and ability to improve processUnderstand Complaint rationale, and to complete root cause analysis where necessaryAcknowledging customer complaints, dealing with dissatisfaction FPOC to assuage customer concerns and attempt to resolve them using knowledge & expertise while correctly logging the complaint and escalating if the need arisesComplying with all mandatory controls and governance/compliance regulationsEmpowered to make final judgment calls on ID&V fails, complex queriesManage complex queries in real time – Fraud and Authentication subject matter expertService Inbound / Outbound calls to obtain information to support case decisioning and customer fraud case queriesProvide excellent customer services whilst explaining & maintaining Fraud DecisionsBuild excellent relationships with National Account HoldersAdhere to the Service Level Agreements specified by the client / processEnsure adherence to time schedulesResponsible for management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of serviceEnsuring that all unresolved cases / queries are allocated to the respective areasResponsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customerDeal with ad hoc tasks relating to fraud issues as and when required, working within an agreed timeframeTo support Fraud Operations related initiatives as and when requiredKeep up to date with all governance and mandatory trainingAdherence to local & business policies and proceduresCommunication of risk both with immediate team and up the line
What we’re looking for:
Effective communication skillsMinimum B2/12 English Language Fluency(CEF)Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Skills that will help you in the role:
Experience of working in a customer facing service environmentFlexibility in hours of work and ability to work changing shifts patterns (24×7)Fraud Industry and Cyber Crime Knowledge (Fraud Specific)Working knowledge of in-house systems e.g. Triumph, Hunter, Falcon (Fraud Specific)
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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