Community Engagement Manager Job Vacancy in findhelp Michigan – Latest Jobs in Michigan

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Company Name : findhelp
Location : Michigan
Position : Community Engagement Manager

Job Description : About Us & Why We’re Hiring
We’re changing the way people connect to social care programs.
Findhelp launched over 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds at findhelp.org
We’re powered by tech, driven to do good, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).
If our mission strikes a chord, we’d love for you to keep reading.
The Community Engagement team is an integral part of fulfilling this mission. We are network builders and problem solvers who sit at the intersection of our two key stakeholder groups: our customers, and the nonprofits, social care providers, and community based organizations (CBOs) who want to work together to serve our communities.
In this role, you’ll partner closely with organizations to ensure they feel supported in their use of findhelp, engaging with them on their terms and listening to their needs. You’ll also work closely with our customers to grow and sustain key community partnerships that bring the social care network to life. Our customers represent a wide range of helping institutions; health systems, local and state governments, education systems, health insurers, and more.
As a Community Engagement Manager, your role in connecting customers and organizations ensures that those in need and helping professionals can find and connect to local services with dignity and ease.
What You’ll Do:
Establish and grow deep, sustainable relationships with nonprofit and other community organizations in a regional area, with the end goal of increasing nonprofit usage of findhelp tools and strengthening local networks of care
Educate and equip key customer contacts to support community engagement efforts.
Manage client and project communications – be a leader driving the community engagement portions of the project plan, working collaboratively with Customer Success Managers and sharing best practices of how customers can mobilize community engagement and build CBO relationships in their communities
Train community based organizations and customer teams on how to use findhelp’s suite of tools to streamline their work, connect to each other, and support a shared population
Lead the discovery of various CBO workflows and roadblocks, and in conjunction with the Partnerships team, explore potential integrations and partnerships
Advocate for the ongoing needs and goals of CBOs internally – gathering feedback and understanding both how to meet them where they are and also how to help get them where they want to go
Support organizations when issues arise, including technical needs, responding in a timely manner, and working with cross-functional teams to document problem resolution steps and implement solutions
Collaborate with the rest of the Community Engagement team to build a thriving department and foster the overall success of findhelp and the people we serve
Who You Are:
Non-profit and/or Government Programs Expert: You understand the ins and outs of programs for individuals in need, and you have a sense for what the motivations and values are for different direct service providing organizations
Empathetic, Good Listener: You recognize that our customers and CBOs have a lot on their plates. You are a good listener, and promoting findhelp platforms is second to understanding how people view and might use the tools in their everyday work. When our product isn’t the right solution, listening will help you understand what’s missing, and will help us make improvements
Consultative Leader: You’re not afraid to make prescriptive recommendations for the good of the project. You can validate questions or concerns while tactfully suggesting solutions. You dig deep to understand your client’s goals and vision, and you alway bring your expertise to the table.
Confident, Yet Humble: You’re comfortable introducing yourself to strangers, speaking in front of a group who may or may not initially understand why you are there, and keeping your cool when challenges arise in the moment.
Organized for Speed and Quality: You know how to take rough ideas and build them into flexible, fast, learning-focused processes that can be understood across teams. You think about optimizing your own tasks so that you can make space for new ideas.
Solution-Oriented: When you notice a gap, you can’t help but try to fix it. You not only identify problems, but work from start to finish to resolve them.
Experience You Bring:
BS/BA degree or equivalent 3-5 years’ experience working in or with non-profits and/or government programs
Experience with adult learning techniques and best practices; software training experience a plus
Experience with technology and able to learn new technologies quickly; familiar with SaaS application support requirements
Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
Ability to work with minimal direction to achieve goals
Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
Ability to travel to some customer locations
Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups
Local knowledge, expertise and network. This role is a remote position, but we’re looking for someone who is based in Michigan and can bring a local lens to the role.
Perks at findhelp:
401k & stock options
Paid maternity/paternity leave
Competitive PTO & 10 paid holidays
Comprehensive benefits package including medical, dental, vision, STD/LTD, life, and pet insurance!
24/7 access to telemedicine and counseling
We value being together, and bring our distributed team together regularly.
We’re building a diverse, inclusive team
You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.
But talk is cheap. We like action. Here are a few things that show we mean business.Unconscious bias training for every team memberJustice Equity Diversity and Inclusion (JEDI) committeeA team-specific culture ownership team led by Community Engagement Managers
Our Commitment to Diversity and Equal Opportunities
Findhelp is an equal opportunity employer. We believe a diversity of backgrounds, beliefs, abilities, and experiences is critical to our success. We are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, experienced, and diverse team that loves working together to build something that matters.

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