Spanish Bilingual Inbound Call Center Representative – US Remote/EST zone Job Vacancy in PSCU Myrtle Point, OR 97458 – Latest Jobs in Myrtle Point, OR 97458

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Company Name : PSCU
Location : Myrtle Point, OR 97458
Position : Spanish Bilingual Inbound Call Center Representative – US Remote/EST zone

Job Description : Join the people helping people.
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Inbound Customer Service Representative

Compensation starts at $16.00/hr with monthly bonus opportunities. There is also up to $1.75/hr in shift differential opportunity available, and $2.00/hr bilingual pay differential for Spanish language.

Start your career at PSCU with opportunities to learn more to earn more pay for skill opportunities and career advancement.

Class start date: April 2022

This position is 100% remote

Production Schedule: 2nd and 3rd shifts with different schedule types b ased on availability and business needs.

What you can expect: more than a call center
This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.

Culture of belonging and recognition, where peers and managers support you personally and professionally

Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date

Overtime potential

Tuition Reimbursement

Emergency Childcare Support

Shift Bid Opportunities

Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met

Learn more to earn more pay for skill opportunities and career advancement

Up to $1.75/hr in shift differential and $2.00/hr Spanish bilingual pay differential opportunities available

What you’ll do: one of the most important roles at PSCU

Tap your winning personality and passion to help others by assisting customers who call for—well, help

Take inbound calls from credit union members—no cold calling

Help resolve account issues and financial inquiries

Build rapport, provide excellent customer service, and impact people in a positive way
Learn more about being an Inbound Customer Service Rep watch our Agent Simulation here!

What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.

Empathy and resilience in dealing with customers who need help

Superior customer service skills and financial understanding

Ability to validate high school diploma or GED for pre-hire required

Comfortable navigating multiple systems/online applications

Remote Working Requirements/Info
Access to 50mps download speeds for home office.
Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken)
Remote employees are required to have access to a secure and quiet environment during working hours
The ability to hardwire connect to an Internet modem via an Ethernet cord. A standard Ethernet cord can be provided by PSCU
It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.
#HiringNow #Readytowork #RTW #Immediatelyhiring

Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is: $33,280.00
to $33,280.00

Note: T he amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:
Beautiful, state-of-the-art campuses

Endless opportunities for advancement

Competitive wages

Generous paid time off and paid holidays

Our benefits package includes:
Medical

Dental and Vision

Basic and Optional Life Insurance

Company Paid Disability Insurance

401 k (with employer match)

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Supplemental Insurance

Legal Plan

Pet Insurance

Adoption Assistance Plan

Employee Assistance Program (EAP)

Tuition Reimbursement

Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. At this time, remote position assignments are not available in the following states: Alaska, Hawaii, Vermont, Montana, Idaho, Wyoming, North Dakota, Maine, and West Virginia. As a result, we are unable to proceed with your application. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement . PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish . For information regarding your Right To Work, please click here for English or Spanish .

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

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