Call Center Representative Job Vacancy in Northwest Community Credit Union Eugene, OR – Latest Jobs in Eugene, OR

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Company Name : Northwest Community Credit Union
Location : Eugene, OR
Position : Call Center Representative

Job Description : Northwest Community Credit Union believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders’ commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 14 locations across Oregon.
Member Connect Service Specialist

Wage: $19.47

We provide an additional $2.00 per hour bilingual differential for those employees who are able to support our members’ financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

Position Primary Purpose:
Promotes a sales and service culture by actively recommending all Credit Union products and services while effectively meeting the member’s needs, via phone and other electronic channels. Acts as a liaison for the member and the credit union, counsels members regarding their financial matters and promotes the credit union philosophy and objectives.
Responsibilities:
Provides exemplary customer service in a secure, fast and accurate manner to members and potential members who contact the credit union through telephone and electronic communication channels.Performs all member transactions, provides information concerning credit union policies or services, and explains membership eligibility.Opens new accounts and other necessary member service processes while continuing to uncover additional needs and refers them to the appropriate resource.Troubleshoots member concerns and problems, researching answers and/or connects them to the proper resource.Maintains member account security at all times by following all security procedures and processes.Meets and adheres to Member Service Standard expectations as well as established policies and procedures.Successful completion of Customer Service Skills programs and achieve Member Connect Certification.All other duties as performed.
Previous Experience:
Experience in a sales and/or customer service environment, a credit union or other financial institution preferred.
Education:
High school diploma (GED equivalent) required. Courses related to finance would be valuable.

Demonstrated Abilities:
Ability to communicate effectively to members and co-workers in a professional manner.Able to prioritize work in order to give prompt attention to member’s requests while meeting deadlines for work processing.Interprets and communicates credit union policies and procedures to members and nonmembers.Able to identify and communicate appropriate products and services in a holistic, comprehensive manner for all financial needs.Able to collaborate positively and effectively with team and various departments.Knowledge of office equipment, basic computer programs and data processing.Able to manage time effectively.Adapts to and embraces changes in organization, processes and systems as needed.
Equal Opportunity Employer Veterans Disabled

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