Part Time Customer Experience Associate Job Vacancy in Hertz Detroit, MI 48242 – Latest Jobs in Detroit, MI 48242

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Company Name : Hertz
Location : Detroit, MI 48242
Position : Part Time Customer Experience Associate

Job Description : General Responsibilities:

$500 Sign on bonus
As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals, but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
This position includes a rewarding compensation and benefits package:
$13.00 an hour as your base pay $19,604.00 (equals $ annually for full time employees)
Overtime hours are compensated at 1.5 times your hourly rate
Includes full range of medical, dental, vision, 401K benefits offerings
Uncapped monthly sales incentives with an average monthly range of $1,176 -$4,044
Expected total average earnings: $21,534 -$24,402 (first year)
Potential for top sellers to make over $100K annually
This position will also offer a wealth of growth and development to the right candidate as they will be getting the opportunity to work in multiple functions within the organization. You could start your day working at the company’s front counter assisting customers with their transactions and end your day performing lot checks and verifying replenishment so that your peers have everything they need to meet customer needs.
General Responsibility:
Qualifying and processing customer rentals with accuracy and detail
Persuasively selling optional services while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures
Assist gold customers with rentals
Update Gold board with incoming reservations and prep vehicles for easy access for our preferred customers
Deliver next level Customer Experience to our highest level of customers resulting in brand loyalty and the highest level of satisfaction
Processing customer rental returns, including providing an invoice and a full explanation of their charges
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
Resolve customer issues and concerns professionally using effective customer service techniques.
Complete necessary rental information when customers are leaving the lot by scanning and checking the rental agreement using the handheld unit, checking customer identification, and scanning the vehicle asset tag
Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate
Working in both indoor and outdoor environments year around to meet the specific needs of the location and the customer
Essential Requirements:

Essential Requirements:
High School Diploma or equivalent
Passion for customer service with 100% customer focus
2 year of customer service experience
Ability to handle multiple tasks and have good organizational skills
Allowed to legally drive a vehicle
Ability to work any schedule to include; nights, weekends, and holidays based on the demands of the business
Strong computer skills
Excellent verbal communication skills
Great attitude with a high-energy personality
Professional appearance and work ethic
Ability to work overtime as required
Preferred Requirements:
Experience in dealing directly with customers (i.e. inquiries, disputes, adjustments, etc)
4 Years of customer service experience with 2 years of sales experience
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following; sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, writing, lifting, seeing, and reading.
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At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran

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