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Company Name : Elevate Services
Location : Gurgaon, Haryana
Job Description : Overview
As a Content Management Analyst, you will work with our Customers global team to track/prioritize all content (legal and policy documents) requests, translate documents using clients different software, manage/validate and publish content on a predetermined release schedule to ensure on-time delivery of content.
Responsibilities & Qualifications
You might be the right person if you:
Have prior experience in content editing/writing.
Can work quickly and can handle large volumes of content editing work.
Are passionate about delivering first class customer service
Have excellent focus and high level of attention to details
Have an inquisitive mind
Are a team player who works well within a collaborative environment
Collaborate with Customer’s legal team to modify, edit and publish articles for their customers using Drupal & UCM environment
Perform Content Management & manage policy documents with version control, tracking, and publishing controls to ensure clients policy documents are clearly and uniformly presented to their users
Update English and non-English language paragraphs/pages
Translate non-English content using clients internal software
Maintain integrity of syntax for directories, wide navigation (side rails, footers, etc.), naming conventions for documents, language and translation conventions/rules and other rules followed in the process
Maintain updated documentation of these rules
Create a playbook for this process with their assistance
Manage redundancy or overlap of content
Identify content gaps and sources with appropriate content type
Ensure content quality
Attend weekly customer calls.
Skills for Success:
Proficiency in HTML and CSS
Content publishing on CMS/KMS (Drupal UCM preferred)
Well-versed with Yahoo properties and version control systems (such as MS Source Safe, etc.)
Knowledge of Adobe Photoshop will be desirable
Knowledge of JIRA or any ticketing system.
Hands on experience of Google Suite.
Knowledge of MS Office Suite.
Excellent written and verbal communication (MUST)
Excellent attention to detail
Strong analytical and reporting skills
2-4 years experience in content editing/writing with either legal services or policy teams/services
1-2 years of experience in creating and modifying pages using HTML and CSS
Experience in legal policy content writing, web development software and new technical tools
Experience in Content Management using Oracle’s UCM environment
B.Tech in Computer Science/Information Technology or MCA
Professional certification in HTML and CSS preferred
Elevate is the Law Company. We provide consulting, technology and services to law departments and law firms. The company’s legal, business and technology professionals extend and enable the resources and capabilities of customers worldwide. Elevate’s achievements and distinctions include:
Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019
Winner of British Legal Awards Alternative Service Provider of the Year 2019
Winner of the IACCM Innovation and Excellence Awards 2019 – Outstanding Service Provider (Americas and Global)
Ranked as a Top Global Services Provider by Chambers & Partners five years in a row
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