Analyst I – Apps Prog Job Vacancy in Bank of America Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name :
Bank of America
Location : Chennai, Tamil Nadu
Position :

Job Description : Job Description:
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview*
The COREIT team of Market Application production support provides end-to-end technology solutions for applications supporting the Compliance, Operation Risk and Enterprise Independent Testing (EIT).
The team is engaged in over 150+ applications for Production Support & related activities. GBAMT’s type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies. The APS India team provides extensive support of these applications by adapting the ITIL processes.
Job Description*
The Production Support Analyst is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Global Financial Crimes and Compliance. To perform this function, the Production Support Analyst performs daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:
Incident Management
Problem Management
Request Management
Disaster Recovery / Application Recovery Certification Exercise
Metrics Reporting
Manage highly critical applications – support BAU and ensure no business impact
Initiate the incident management process & lead triage when BAU is impacted.
Track the root cause of all problem tickets raised in the space and validate the permanent resolutions.
Hands-on Subject Matter Expertise for multiple high Tier / UCAL applications
Timely adherence to all deliverables
Mentor / guide team members on issues/queries and other deliverables
Perform data compliance and quality review of all the incidents & problems
Provide regular communication & generate reports to all the stake holders
Revisit the existing process & need to provide inputs for improving the same
Identify risk and drive remediations – ensure any day audit ready situation for the team
Lead multiple initiatives
Disaster recovery test coordination, preparation, and execution
Great team player with positive intent and attitude towards work
Education: Degree from a reputed university
Certifications If Any: ITIL (Not Mandatory)
Experience Range: 4 to 8 years
Foundational skills
Extensive knowledge on UNIX, Oracle, Informatica, Hadoop, ITRS & Autosys.
Minimum 3 years of strong experience in the UNIX, Oracle and Informatica.
Excellent communication & Interpersonal relationship development skills – verbal & writing skills.
Deeper understanding of Incident & Problem Management processes
Able to lead and triage issues to closure
Desired skills
Good understanding of financial/banking industry
Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
Ability to operate in high-pressure situations
Results oriented, and must be able to effectively interact with Senior Management and Business Partners
Work Timings*
Shift 1: 7:30 AM to 4:30 PM
Shift 2: 11:30 AM to 8:30 PM
Rotational Weekend/Holiday shifts.
Job Location* Hyderabad / Chennai
Job Band:
Hours Per Week:
Weekly Schedule:
Referral Bonus Amount:

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