CIEL/SEL/23619: Senior Product Consultant AEM Job Vacancy in CIEL HR Services Noida, Uttar Pradesh – Updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : CIEL HR Services
Location : Noida, Uttar Pradesh
Position :
Job Description : Location:
NOIDA/BANGALORE
What You’ll Do
Provide customer support and troubleshoot customer reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM.
Fix Bugs through Code Changes in the later versions of AEM in collaboration with Engineering Team.
Troubleshoot, validate and report customer submitted bug reports.
Providing round the clock assistance to our customers while working in APAC/EMEA shifts
Drive measurably high levels of customer satisfaction that lead to custom
Provide Support Fix to customer for AEM, if changes are trivial.
Acts as a customer advocate ensuring all customers’ voices are heard.
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned
What You Need To Succeed
Either a Bachelor or Masters degree in Computer Science plus 3-8 years’ experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
AEM Certification is mandatory for this role.
Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures
Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills; listening, good Q&A skills
This post is listed Under Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company