Content Analyst Job Vacancy in Informatica Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Informatica
Location : Bengaluru, Karnataka
Position :

Job Description : Our Team
The Knowledge Base (KB) team is a group of Content Analysts who are responsible for all documentation within Informatica Global Customer Support (GCS). Content Analysts are primarily responsible for editing and publishing technical articles, monitoring site traffic and content adoption by customers, designing and reviewing support videos and multimedia modules, executing Search Engine Optimization (SEO) activities, authoring end-user manuals, and publishing blogs in-house and on the company websites.
Your Opportunity
We are looking for a highly motivated individual to create and manage the content within our internal and external Knowledge Base. In this role, you will be required to use your writing and editing skills to ensure that the knowledge base articles published are of highest quality. Understanding of the workings of a support organization, content management, and search engine optimization are critical for this role.
Your Responsibilities
As an integral part of the KB team, you will be expected to:
Edit Knowledge Base articles for completeness, style, and accuracy to ensure it reflects Informatica’s commitment to quality
Ensure timely availability and search-ability of highly technical documents in Informatica Knowledge Base for our customers
Review the content consumption by customers and devise strategies to ensure better adoption
Plan, develop, and write highly technical information that describes the functionality and behavior of Informatica products
Gather information from technical specialists and SMEs and write FAQs, technical tips, and white papers on common problems reported by customers
Understand and gain hands on experience on Informatica products
Your Qualification
1-3 years in the field of technical writing/content management/knowledge management
Proficiency of Knowledge Base concepts is mandatory
Understanding of a CRM and KCS compliant authoring system such as Salesforce is recommended
Understanding of site traffic analysis, HTML, Web concepts, and hands-on experience in video editing or with tools such as Omniture, Woopra, or Walk Me is a plus
Bachelor’s degree in IT/English/Journalism or equivalent technical experience
Certification in Technical Writing or Instructional Design will be an added advantage
Excellent writing, documentation, and presentation skills
Proficiency in MS Office is mandatory
Great attitude, energy, and attention to detail are critical

Where data is poised for greatness
A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you’ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

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