Content Specialist II Job Vacancy in Uber Hyderabad, Telangana – Updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Uber
Location : Hyderabad, Telangana
Position :
Job Description : ABOUT THE ROLE
About the Team:
Content Specialists are all about solving problems that both riders and driver-partners encounter. You build advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved promptly or sophisticated accordingly
We work closely with the LOB managers and the teams for any new product and feature changes for any particular city or PAN India. Additionally, the specialist will be responsible for triaging, case managing, and resolving all C360 submissions filed for their particular LOB on a daily basis. In addition to the case management of the C360 submissions, this role plays a crucial part in ensuring that feedback and the voice of the customer insights are escalated to the right teams.
WHAT THE CANDIDATE WILL NEED / BONUS POINTS
– What the Candidate Will Do -—Outages and bugsEscalate broken promotion / Discrepancy in incentive structuresHandle edge-cases via C360Auditing Misc payments for the driver payout in IndiaManage support policy pages on team dotResolving C360s and generating insights to improve support policies
– Basic Qualifications -—
COMMUNICATION SKILLS
Fluency: The ability to express oneself effortlessly and efficiently, without hesitations or self-correction. Speech is delivered with accurate rhythm and intonation
Pronunciation: The ability to articulate words in a manner that is generally understood by native and non-native speakers. Speech is delivered in a neutral accent, and with accurate syllable stress.
Active Listening: The ability to comprehend and remember spoken information; to compensate for unfamiliar or missed words; and to anticipate upcoming details, based on the context of the speech
Spoken English / Understanding: The ability to discern main ideas and details in spoken information. The ability to comprehend the speaker’s intent and to respond accordingly.
Vocabulary: The ability to recognize words and phrases, as well as the accurate contexts for words with similar meanings.
Grammar: The ability to construct accurate sentences and paragraphs with accurate syntax
CALL CENTER SIMULATION
Contact Center Simulation (Call simulation navigation, Customer centricity, Process adherence, documentation)
TYPING ACCURACY
Typing Speed
MS and Google Applications
BUSINESS EMAIL WRITING SKILLS
Email Etiquette score grades the candidate’s response on a set of email-specific guidelines. The content score defines the relevance and completeness of a candidate’s response to the topic. Degree of grammatical control (sentence formation, spelling errors, grammatical errors) in the response.
COMMUNICATION-COHESION
Cohesion, transparency, and conciseness – ability to discuss ideas in a well-structured manner, with unnecessary effort for the reader, using minimal words
TEAM MEMBER MANAGEMENT
Can set clear timelines and deadlines with different stakeholders; Can own an operational discussion with team leads, trainers, recruitment, and managers; Can communicate and set clear expectations with teammates and other Content team members
– What the Candidate Will Do -—
NA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
This post is listed Under Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company