Customer Success Manager – Night Shift (CSM-02) Job Vacancy in Zinrelo Pune, Maharashtra – Updated today
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Full Details :
Company Name : Zinrelo
Location : Pune, Maharashtra
Position :
Job Description : Pune, India | Experience level: 2-3 years minimum
There is no better job satisfaction than to have a successful customer. If you have the creativity to overcome any obstacle, attention to detail to make sure that you don’t miss a single beat, analytical bend of mind to produce winning strategies every time and possess the right mix of technology know-how and people skills, we would love to hear from you.
A Customer Success Manager (CSM) plays a key role at Zinrelo. The CSM’s responsibility is to support Zinrelo merchants in the US time-zone and make them successful with the Zinrelo loyalty and referral programs. Zinrelo offers excellent remuneration packages.
JOB RESPONSIBILITIES:
Work closely with customers to understand their key business priorities and ensure that we are successfully addressing them.
Look at customer performance data on a daily basis and communicate areas of opportunity.
Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for using Zinrelo platform
Timely response to all merchant queries via email or phone
Debug merchant problems and report bugs to the engineering team and get them fixed
Ensure customer satisfaction. Identify any potential issues proactively before the customer reports them!
JOB REQUIREMENTS:
Bachelor’s degree in engineering, marketing or business from a reputed university
Excellent writing and verbal communication skills
Willingness to work in the US time zone (9:30 pm IST – 6:30 am IST) a must
Experience in a prior customer success or customer support role a must
Experience in dealing directly with US customers a must Knowledge of Salesforce, CRMs and email automation tools a definite plus
Prior experience with retailers, online advertising and social media a definite plus
Please email your resume to jobs(@)zinrelo(.)com with the position code
This post is listed Under Technology
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