Customer Success Manager, Singapore Job Vacancy in Mendix Singapore – Updated today

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Full Details :
Company Name : Mendix
Location : Singapore
Position :

Job Description : Mendix is a low-code app development platform:
First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant.

Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.

Mendix is a Siemens Business:

Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.
We’re investing to accelerate our momentum, and we’re looking to grow our APJ Team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team – then Mendix is for you.
Your Mission:
To be the trusted adviser to our Enterprise customers, driving business value through the use of our cloud platform. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.
Essential Functions
Drive Outcomes for the Customer and our Business
Be intimately aware of focus areas, priorities and metrics for each quarter
Know your portfolio, and articulate opportunities for positive outcomes: expansion, retention focus, and maturity progression
Customer Engagement
Inspiring customer loyalty by becoming a trusted adviser
Identifying and building strong customer champions
Understanding the client decision making process and organization structure
Lead customer through their own customer journey leveraging best practices and expert advice
Deliver true value for customers
Be an expert on best practices in change management
Be a Challenger to the status quo and emphatically lead change
Identify and define successful deployment strategies
Continually learn new features and functionality of the platform and how they create value for the customer
Cross Functional Leadership
Align with Sales and Expert Services on expansion and renewals
Lead cross-functionally to drive customer success
Advocate for changes in other departments’ ways of working and collaborate with them to implement those changes
Cultivates and engages in a culture of partnership and collaboration
Skills and Abilities Required:
Proven experience driving adoption, renewal and expansion with Enterprise accounts
Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
Experience and understanding of the application development lifecycle strongly preferred
Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
Exceptional executive-level communication, presentation and interpersonal skills
Fosters and engages in a culture of teamwork and collaboration
Creative, resourceful, detail-oriented and highly organized
Analytical and metrics-driven work style
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
Passion for continuously learning new technology and being able to provide value to the customer
Education and Experience Requirement:
8-10 plus years of consulting and/or SaaS based technical account management experience
Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred)
Bachelor’s Degree or equivalent experience required; Master’s Degree preferred
Working at Mendix

Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code.

While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles:
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always…you belong here.
We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term…you belong here.
We innovate. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one…you belong here.

We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures…you belong here.
We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.
We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.
We have fun. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do…you belong here.

This post is listed Under  App Development
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