Data & AI Solution Architect Job Vacancy in Avaya London – Updated today

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Full Details :
Company Name : Avaya
Location : London
Position :

Job Description : About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
About the Opportunity

We are seeking an experienced Cloud Solutions Architect, with a strong background in Avaya Workforce Engagement Management (AWEM) Solutions. We require a person with passion for architecting AWEM user and agent experiences within the Contact Centre environment to join our UK office, contributing to our wider international based team.
About the Responsibilities
The role will involve working with Avaya’s new cloud based contact center solution (CCaaS) and the Avaya Workforce Engagement Management (SaaS) service. The architect will become a trusted advisor to Avaya’s customers, working closely with the presales teams to identify use cases which can be solved with custom AWEM solutions.
Once the solution is agreed the architect will design the solution, then work with the development team to confirm the solution meets the customer requirements.
Avaya’s customers including large retailers, telcos, banks, and airlines. You will have the opportunity to be part of a nimble, highly impactful team and help drive the adoption of AWEM into Contact Centers around the world
About the Requirements

EXPERIENCE

A background in Solutions Architecture, with experience across multiple environments.
A strong understanding of the latest AWEM technologies and how they can be applied :-
Call Recording / Quality Monitoring
Work Force Management
Forecasting & Scheduling
Performance Scorecards
Desktop Process Analytics
Speech Analytics (Batch & Realtime)
Text Analytics
Customer Feedback / Enterprise Feedback Management
Experience in architecting, designing, and building SaaS integrated solutions utilizing the Verint Workforce Optimisation Software Developer Kit.
Additional experience (desirable) in the following :-
Verint Knowledge Management Pro
Verint Case Management
Experience in leading application modernization projects, including:
Have a good understanding security implications, authentication and single sign on across cloud and on premise architectures.
Strong understanding of the cloud architecture patterns and solution design principles.
Understanding of performance tuning of cloud based applications for best performance.
Experience in defining and implementing Hybrid scenarios with workloads shared across on premise, Microsoft Azure and Amazon Web Services, application Integration between cloud and on premise environments.
SKILLS & COMPETENCIES

Presentation skills, to explain complex concepts in a simple and understandable way.
Works only under general supervision.
Self-sufficient, defines own objectives and goals.
Azure Deployments, Azure security, Azure SQL, Azure storage, Azure Apps, Kafka, Docker and Kubernetes, Avaya Workforce Engagement Applications, Verint Knowledge Management PRO, Verint Case Management, Verint WFO SDK

EDUCATION / QUALIFICATION

Avaya / Verint Engagement Management Implementation certifications

Experience
7 – 10 Years of Experience
Education
Bachelor degree or equivalent experience
Advance Degree preferred
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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