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Company Name : SHL
Location : Gurgaon, Haryana
Job Description : Vacancy Name Data Tools and Automation Senior Consultant
Requisition No VN1400
Time Type Full Time
Location Gurgaon Office
Job Title: Analyst, Improvement & Business Intelligence
Reporting To: Continuous Improvements Data Tools & Automation Manager
Location: Gurgaon, India
Data Tools and Automation, Continuous Improvement
There is a huge thirst from decision makers across the business to use data, and insights derived from analysis, to drive better commercial decisions. The Data Tools and Automation team is embarking on a journey to completely change the way people in the GCSC department interact with data. Key stakeholders across the business, from board level down, are looking for ways in which data can enable significant growth in revenue and profitability.
The Data Tools and Automation team acts as the center of excellence for analytics and automation within GCSC. It is responsible for the datasets and infrastructure used for analytics, developing best practices, and overseeing all business analytics throughout the Business Unit. The team also bridges the technological gaps and provides best optimized solutions to achieve operational excellence.
Role Overview – Analyst, Improvement & Business Intelligence
We are looking for an outstanding Excel VBA/ Web Developer to be responsible for the coding, innovative design and layout of excel based application to web page.
Support the Data Tools and Automation team to provide Automation Tools for the GCSC on key initiatives. Working to the Global Customer Service Centre (GCSC) quality standard and achieving a best in class level of project management for automation tools.
The Candidate will report to the Data Tools and Automation Manager and will often be semi-embedded within a functional team.
Propose, scope, design, create, implement, train and support automation solutions (e.g. bespoke client reports, process efficiency tools, productivity reporting etc)
Identify areas in GCSC, where automation can be applied through working with the Managed Services Team and wider GCSC
Create automated, highly customized client reports to rigid client specifications using provided data in a variety of formats
Identify “out of the box” solutions that could otherwise stabilize automation and complement existing “home-grown” tools
Project Manage the tool builds through providing deliverables, timelines, progress updates, critical dependencies, risks identified etc for proposed and approved projects; through the generation of project plans
Write well designed, testable, efficient code by using best software development practices
Integrate data from various back-end services and databases
Create and maintain software documentation
Ad-hoc data analysis, manipulation, and reporting for the GCSC
Resolves or assists in the resolution of conflicts within and between projects or functional areas
Works cross-functionally to solve problems and implement changes
Anticipates consequences of actions, potential problems, or opportunities for change
Sets and meets realistic deadlines
Core skills and content development
Knowledge management, including:
Keeping abreast of market coding trends and evolving stakeholder needs and using this to deliver GCSC solutions
Ensuring leverage and re-use of knowledge to fulfil GCSC needs
Maintaining own knowledge of new and existing solutions, services, products including all new delivery mechanisms along with proactive professional development based on priorities agreed in personal development plan
Ability to organize and structure priorities that include strategic and tactical activities
Provide strategic and tactical reporting to key stakeholders on projects rhythmically and adhoc
Identifying key takeaways, influencers, root causes and solutions
Minimum of 1yrs experience in a Senior role & 3-5 years of programming skills
Strong understanding of programming logic and concepts, with demonstrable real time application of programming principles
Strong ability to visualize, conceptualize and quantify proposed ideas
Highly advanced understanding of the Excel model, both in function and design (to include macros)
Some VBA ability, applying, reading and interpret VBA code.
Adequate knowledge of relational database systems, Object Oriented Programming and web application development
Good understanding of end-user challenges – able to predict and resolve ‘user created problems’ along with software issues that arise
Comprehensive knowledge of business language, with the ability to interpret and break down complex briefs, translate into a solution, and present to stakeholders to achieve buy-in and sign-off
Experience of multiple full project lifecycles from business development to final delivery
Outstanding grasp of information concepts and processes
Ability to work under pressure, deliver results and work to tight deadlines
Strong communications skills to manage stakeholder expectations
Strong networker, with good awareness of escalation and touch points
Strong business acumen
Must be professional, diplomatic, personable and reliable
Excellent verbal and written communication skills
Excellent business English and local languages as required
Microsoft Office skills
SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.
We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We’re driven by Strong Connections, Curiosity, Fearless Innovation, and Impact.
What SHL can offer you
A culture comprised of diverse, global teams who have a passion for collaboration and client service.
A comprehensive benefits package.
Support, coaching, and on-the-job development to achieve career success.
The ability to engage, influence, and impact a broad array of the world’s leading executives.
Our mission is to maximize people’s potential.
At SHL, we love what we do and the good it creates for our customers and our people, it’s our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth.
We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun.
We challenge, inspire and develop each other, which empowers us to own our destiny and our careers.
We support each other – always. If this is important to you, consider a career at SHL.
SHL is an equal opportunity employer.
This post is listed Under Technology
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