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Company Name : Netomi
Location : Gurgaon, Haryana
Job Description : Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi’s Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
We are looking for Delivery Manager, who will be facilitating the timely production of software and other computer products through the effective management of team members and work schedules. This person will clear any impediments that may slow down their team’s progress on a project and set the timelines on which products will be delivered.
Managing distributed teams and SaaS deliveries. Perform resource allocations and workload assignments according to project requirements.
Must be able to be a voice of reason and authority, make the tough calls while leading and demonstrating value-add principles to a team.
In still best practices around delivery techniques, architectural design, maximum reuse, application integration, performance, reliability, manageability.
Provide clear and crisp status updates into weekly projects – program governance updates and meetings.
Ensure projects are delivered within a mutually agreed scope and timeline.
Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
Work with the distributed program – project delivery leads to enhanced development processes to support the evolution of the team’s ways of working.
Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
Report project status to customers and develop required project documentation.
8+ years of experience leading and delivering projects to high standards and managing high-value accounts
Must have a proven track record in successfully building, configuring and deploying enterprise SaaS in a complex technology environment
Good communication and ability to handle difficult clients
Has strong knowledge of Python, NLP, Rest/Soap APIs, 3rd party software integrations.
Good understanding configuration fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g.Shopify, Salesforce, Zendesk, etc.), is a plus
Development experience in Enterprise SaaS product
Proven track record of building positive and productive working relationships with customers for business growth
Strong mentorship experience with delivery team members, providing strategies, guidance, and best practices for implementation.
Project Management skills – project plans, reporting, handling delivery teams.
Experience working with clients to understand their requirements and implement optimal solutions
Ability to analyze and troubleshoot issues in a timely fashion
Ability to identify process improvements to achieve cost-effectiveness and time-saving
Proven ability to operate with authority and take critical business decisions to meet customer expectations.
Should have exceptional communication skills (verbal and written) in English
Willingness to learn new technologies
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
This post is listed Under Software development
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