DG-Senior Manager- Programing Language Job Vacancy in Genpact Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Genpact
Location : Bengaluru, Karnataka
Position :

Job Description : With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of Contact Center – Sr. Data Scientist
The position will be responsible for driving and implementing digital transformation and will take the lead in changing the way we run our business to transform it to the Contact Center of the Future. In doing so, this role will provide contact center and digital transformation thought leadership, strategic and expert solutions and insights to drive growth and efficiency to help Genpact achieve its goals
Responsibilities
Develop and implement contact center strategies and programs that embeds digital thinking, delivery and support across the contact center functions, prioritizing digitally powered and enabled customer experience interventionsExpertise in the use of automation, analytics & other digital interventions to drive digitalization of contact center operationsHighly proficient with digital customer Experience Tools, Journey Mapping, Persona Def, and Customer Segmentation.Operations analytics, Work force management, forecasting, identifying key metrics (AHT, CSAT, FTR)Conceptualize, plan and drive Speech Analytics framework build in the areas of Customer Complaints, Customer VOC and Call Quality processes.Interpret and analyze data problems. To deal with huge data, have good understanding on data science and have worked on relational databases.Write computer programs and analyze large datasets to uncover answers to complex problems. Need to be comfortable writing code working in a variety of languages such as R, Python, and SQL.Ensure data quality and integrity through best practices and compliance to framework, architecture and coding standards.Build analytic systems and predictive modelsTest performance of data-driven productsVisualize data and communicate key findings with potential business impact.Experiment with new models and techniquesAlign data projects with organizational goalsProject Management and Client InteractionCommunicate across a diverse audience across all levels of organization.

Qualifications we seek in you!
M.A. / Bachelor’s degree in Economics, in Statistics with relevant experience in Data Science/advanced analytics.Experience of working on analytics projects in Banking and Financial Services domain especially in Contact Center AnalyticsMathematics / Statistical BackgroundHigh level of intellectual curiosity about the Data Science and AnalyticsExtensive Experience with Analytics products and solutions.Expertise in/awareness of Speech Analytics platforms/tools like Call Miner, Verint, Nexidia etc.Proven experience as a Data Scientist or similar rolePrior Experience with Model build (Python / SQL scripts)Predictive Analytics – Well versed with AI and Machine LearningGood applied statistics skills, such as distributions, statistical testing, regression, etc.Building and implementing models, using/creating algorithms and creating/running simulations using a variety of ToolsKnowledge and experience of tools/techniques: Forecasting, Linear Regression, Logistic Regression, Regularization, Segmentation (Decision Trees, CHAID, CART), Cluster Analysis, Factor Analysis, variable screening, Machine Learning – Random Forest, Gradient Boosting, SVM, XGBoost.
Minimum qualifications
Excellent organizational and leadership skillsPassion for analytics, technology and a keen learner to stay abreast on what’s latestAbility to inspire and influence change in technology applicationAbility to work in diverse teams and with multiple stakeholdersConflict management and negotiation skillsSkill gap identification and development of our global teamsExcellent verbal and written communication skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobSenior Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingFeb 28, 2022, 12:59:47 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time

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