Digital Support Resource – L1/L2 Job Vacancy in Tangentia Porvorim, Goa – Updated today

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Full Details :
Company Name : Tangentia
Location : Porvorim, Goa
Position :

Job Description : Role: Digital Support Resource – L1/L2
Location: Porvorim, Goa (Night Shift)
Role Responsibilities:
L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.

L1 is intended to be the first to acknowledge an incident.

L1 support tracks tickets until successfully resolved.

L1/L2 engineers can implement basic, documented break-fix tasks along the lines of following a documented process.

Resource Skill Set Expectations:
First and all subsequent contact to customer

24*7 support via phone and email

Basic Level 1 troubleshooting, redirect to L2/L3 as required

Search knowledge base to verify if reported problems are already known issues with a defined resolution plan

Impact analysis with accurate classification of reported issues to ensure appropriate prioritization

Qualification/replication of the reported issue in an appropriate customer environment

Initial triage to isolate unsupported 3rd party issues from potential root cause

Information gathering to ensure complete availability of details required for root cause analysis

Provision of technical resolution or problem workaround

Problem routing/escalation to second/third level support or third parties where required

Resource Technology Understanding Expectations:
.Net

Angular Basics

Web Application Basics

Mobile application basics

SQL and NOSQL (MongoDB) basics

Cloud Basics (AWS, Azure etc)

Python Basics

This post is listed Under  Technology
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