Enterprise Implementation Manager Job Vacancy in Coursera Gurgaon, Haryana – Updated today

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Full Details :
Company Name : Coursera
Location : Gurgaon, Haryana
Position :

Job Description : Coursera can hire people anywhere in country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. Our interviews and onboarding are conducted virtually, a part of being a remote-first company.

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 97 million registered learners as of Dec. 31, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Job Overview:

As our Enterprise Implementation Manager, you will join the Enterprise Services team to own the implementations for our Enterprise clients in India and APAC. Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations. This role is also very cross-functional where you can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services and legal teams in service of Coursera’s growth and long-term success.

Responsibilities:

Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality and contribute to building implementation methodology
Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution and drive high initial adoption within the customer’s organization to drive long term success
Independently manage large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase
Assist with pre-sales activities, such as advanced demos, supporting RFPs and assessing technical solutions and questions on product functionality and integration features (such as SSO, LMS, etc.)
Build thought leadership and strategic footprint in defining implementation methodology, create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project
Establish effective feedback mechanism to channel client feedback to cross-functional teams and collaborate with Customer Success, Product and Engineering

Basic Qualifications:

3+ years in customer-facing roles leading SaaS implementations in a high growth organization
Demonstrated history in project management and change management, working with large organizations
Expertise in web practices and technical concepts (SSO, API’s, etc)
Experience owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results
Preferred Qualifications:
Prior experience in Education Technology
A passion for education, education reform, and interest in working for a social enterprise
Detail-oriented with the ability to set priorities and be flexible in a changing environment
Passion for problem-solving and creative solutions
Strong, proven sense of customer empathy and customer-centrism

If this opportunity interests you, you might like these courses on Coursera:

Creative Problem Solving
Project Management: Principles and Practices
Influencing People

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Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.

For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.

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