FM Engineer Job Vacancy in NOKIA Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name : NOKIA
Location : Chennai, Tamil Nadu
Position :

Job Description : Functional

The Engineer is responsible to support in IPN projects and fault management, trouble shooting and 24*7technical support for the Vodafone and Hutchison Data Networks.
Network and security domain LLD, HLD preparation skills
Network and Security design/architecture consultation
Fault resolution of network and customer faults in a timely and efficient manner
Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software.
Analysing, troubleshooting and correcting network problems remotely and on-site.
Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
BGP, OSPF, MPLS, EIGRP, VPC, VDC, VSS should be standard
Demonstrate being self-starter and working client issues/tickets/outages on your own
Be able to ask intelligent questions to stakeholders when presented with tickets for issues from our clients in order to troubleshoot clearly and effectively.
Experience with Authentication Protocols
Experience deploying site to site VPN’s, setting up Firewall Services and AnyConnect required

Business Requirements

Solid analytical, interpersonal, analytical and communication skills (requires great English – verbal and written.
Understanding of Project Management techniques and principals
Expert level documentation abilities
Ability to adhere to company process and work with ticketing system for client issues
Education / Certifications
Manage Critical Faults and Outages in the network during the project change
Develop other team members to enhance their technical expertise
Assess and mitigate risk of any network changes
Identification of any issues affecting performance or KPI’s
Create and update support documentation
Monitoring of Projects and Change Requests with respect to network integrity
Impact assessment of network configuration changes
Verification of implementation of network configuration changes in
accordance with detailed designs
Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance
Direct Field and Exchange staff when required
Perform configuration changes, system installations and execute relevant test cases
Perform and manage network investigation and manage to resolution
Participate in a on call roster and maintain flexible hours when required
Provide vendor escalation
Assist the team in process improvement
Provide emergency support
Other activities as directed by management

Competencies and certifications

Excellent analytical and problem-solving skills in Data Networks
Checkpoint, Nexus, Catalyst, Cisco IOS, ASR IOS-XE, Juniper MX, EX,T4000 series platforms:
Firewalls: Juniper, ASA and Palo Alto, and CheckPoint R77.30 exposure is good
Willing to learn and become engaged in the other domains
Excellent Operations and Maintenance skills
Ability to work effectively in critical situations and exercise independent judgement
Customer Focused
Team Player
Any certifications CCNA, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA,JNCIP,CEH

Background

2+ years’ experience in telecommunications/IT or related industry
Experience in Operations and preferably Managed Services and ISP
Proven ability to work with others to meet common objectives and customer expectations.
Able to work in a changing environment and able to adapt with these changes.
Proven excellence in: Planning; Leadership; Communication; Negotiation; Problem Solving; and Organizational influence.
Must be able to multitask effectively across other responsibilities.
Highly process focused.
Can clearly identify improvement opportunities and implement necessary changes.
Excellent written and verbal communication and interpersonal skills.
Strong facilitation skills and ability to gain consensus.
Takes initiative to creatively resolve issues and find solutions.
Proven ability to see business processes through a customer lens.
Strong negotiation, conflict resolution and influencing skills.
Strong analytical skills, comfortable with data and statistics.
Data-driven decision maker.
Comfortable communicating to all levels within the organization.
Results/outcome oriented.
Ready to work in 24/7 environment
Key Tasks *
Mission
Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
Provide transparency on Key Projects in the Region/Sub Region across Service Businesses

Responsibility
Provide 24/7 L2 support on relevant elements
Perform L2 fault and service restoration
Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
Input into Incident Reports and Problem Management
Update TT with L2 fault information, impact analysis and rectification.
During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
Collect and analyses required logs and traces during and post fault investigations
Support other L2 domain teams in identifying faults
Develop, maintain and perform L2 Health Checks and scripts
Develop and maintain L2 technical processes and tools
Ensure backup of all elements as per Back-Up policy
Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
Review plans and results of IOT, SW release and feature testing
Review regression test plan, specifications and results for SW updates
Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
Maintain network baseline document set e.g. life cycle database for all elements
Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
Maintain known issue list/ Risk Register
Improve optimization of alarms, counters and thresholds.
Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
Review, awareness and approval of CR activity and participate in Daily CR Review meetings
Usage data collection and control
Perform System Performance monitoring and analysis
Provide Operational Acceptance for new elements being introduced into the network
Provide data for pre-sales support

Technology

Intelligent Network

Product
ALU – ICC OSP 2.4

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