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Company Name : JPMorgan Chase Bank, N.A.
Location : Bengaluru, Karnataka
Job Description : We are looking for individuals with the following skills:
Customer FocusTake ownership of each customer while empathizing and prioritizing customer needsResolve conflicts and manage customer expectationsDetermine customer needs and provide appropriate solutions through relationship building
Communication SkillsEffective verbal and written communication with both external and internal customersDocument customer account activities thoroughly and conciselyEngage in interactive dialogue with customers through active listening
Problem Solving SkillsApproach problems logically and with good judgment to ensure the appropriate customer outcomeMake appropriate decisions on behalf of the customer and bank quickly and effectivelyEffectively prioritize work to ensure efficiencyConduct research as needed
Analytical SkillsCritical thinker and ability to exercise independent judgmentAccuracy and attention to detailRequired to abide by all applicable regulatory and department practices and procedures
Computer SkillsFamiliarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends. Specific information will be provided by the Recruiter.
Qualifications:Must be willing to work in an environment that requires phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred by phoneProficiency with basic computer functions including, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredHigh School Diploma or equivalent required
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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