Global Client Engagement Executive Job Vacancy in SCRUFF Vadodara, Gujarat – Updated today
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Company Name : SCRUFF
Location : Vadodara, Gujarat
Position :
Job Description : Job Description
The Global Client Engagement Executive role is responsible for managing the multi-local deliverables (infacts, SFF, Connect Express side by side, CE HQ) in terms of deliveries management, coordinating technical queries and errors, as well as data queries. The Job Holder will be a key contact for client global teams and NielsenIQ internal stakeholders for the delivery and quality of their multi-local deliverables with accountability for ensuring client satisfaction for all operational aspects of the relationship.
The job holder must work very closely with the Nielsen data providers i.e SPOCs, Global FTMS connect teams as well as output enablement teams.
Job Responsibilities
1. Key touch point both externally (for the Client) and internally (for Client Liaison, commercial teams, global FTMS connect teams, Ops onshore/offshore production teams and SPOCs) with responsibility for proactive communication and transparency on issues, service enhancements, technology updates
2. Provide guidance to local teams to resolve issues, creating SOPs and SLAs and ensuring that local markets deliver against these, embedding best practices to minimise flat-file errors.
3. Building strong client relationships and communication at all levels of the business, verbal and written.
4. Responsible for management of multi-local deliverables for dedicated client accounts with minimal direction.
5. Understand the end-to-end process & be comfortable with ambiguity in working with multiple above and in market stakeholders.
Role Requirements E=essential, P=preferred.
2 years’ experience in a combination of Operational, Client facingStrong client facing skills in representing complex operational processes
in a simple and open manner – E
Expert understanding of Nielsen Retail Measurement data across all
dimensions. – E
Excellent communication skills – Advanced English – EBasic knowledge of sales force – PAbility to build relationships across regions and cultures to establish a network -EAbility to recognise when escalation is required to avoid a client
disappointment – E
Ability to work under pressure and to ask for support when required – EMathematical/statistical background – P
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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