GoFood Merchant Program Manager Job Vacancy in GO-JEK Jakarta – Updated today

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Location : Jakarta
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Job Description : About the Role
They say no man is an island, and this notion holds particularly true for this role. As our GoFood Merchant Program Manager, you’ll be an instrumental cog in the GoFood wheel of Gojek that directly impacts the company’s ultimate aim to make GoFood be the best platform for merchants to grow. Utilizing your analytical and project management skills, you will develop various projects and programs for our GoFood merchants, driving them towards the next level of growth.
What You Will Do
Identify business problems and growth opportunities to later be solved through testable hypothesis and actionable insights
Run in-depth research and discussion with GoFood merchants to understand their pain points and levers for growth
Develop various ways to grow our merchants, including but not limited to merchant segmentation model (alongside it’s financial projections) and commercial programs designs
Take charge of coordination among internal Food teams as well as cross-functional stakeholders to support our merchant growth campaigns
Be a strong advocate for GoFood merchants towards internal stakeholders
What You Will Need
At least 4-5 years of experience in a strategy or business development role at a tech or consulting company
Strong communication and project management skills with experience managing key projects with multiple stakeholders
Ability to lead and conduct analysis independently, including leveraging other functions (i.e., Research, Marketing)
Strong proficiency in Microsoft Excel and PowerPoint
High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
Understanding of SQL is a plus
About the Team
Our GoFood Merchant Strategy and Ops team is a growing GoFood sub-pod based in Jakarta, Indonesia. Working alongside the business, product, and tech teams, our main focus lies on improving GoFood merchant’s overall product experience. This necessitates talking to our merchants, planning and collaborating with product organizations, and analyzing any data that’ll help us better understand merchant growth. Should you have a question about business and product alignment, we are your people!
Off hours, when we were working in-person, you would’ve probably found us hanging-out in a coffee shop near our cool office or taking a walking meeting (for creativity and health!). Working from home has been a strange time for a lot of us, so our team has been taking time on our calls to trade advice on the best ways to keep sane with this new work set up. We’re made up of health enthusiasts and foodies (we are GoFood!). Once COVID subsides, we’re excited to resume our hunt for the best bar or coffee shop in town as a team once again.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It’s also the only Southeast Asian startup to be part of Fortune’s list of ‘Companies That Changed The World.’
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates – in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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