Growth Customer Success Manager Job Vacancy in ActiveCampaign Sydney NSW – Updated today

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Full Details :
Company Name : ActiveCampaign
Location : Sydney NSW
Position :

Job Description : About ActiveCampaign:
ActiveCampaign’s category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign’s customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
As a Growth Customer Success Manager at ActiveCampaign, you are part of a new Success team focused on dynamically managing customers with a focus on increasing product adoption and retention through scaled, repeatable and proactive outreach strategies. Actively contribute to building and evolving a new initiative at AC that scales Success engagement with our customers. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.
What Your Day Could Consist Of:
Work dynamically with customers to execute a scaled and repeatable approach to increase product adoption and retention of accounts
Partner with customers to understand business goals, identify areas of needs, and drive outcomes from targeted action plans.
Collaborate with cross functional teams (eg. support, compliance) to ensure customers are directed to appropriate specialists for issue resolution.
Develop a deep understanding of the product to recommend the software’s features and functionality that meet customers’ specific business needs.
Provide hands-on implementation service for customers to help them adopt product features that drive value for their business.
Partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams
Consistently bring creative ideas and solutions to the team on how to improve the customer experience or processes.
What Is Needed:
3+ years of experience in customer success, sales, or account management.
SaaS success/sales experience is desirable
Analytical and data driven
Passionate about providing an exemplary customer experience and driving product adoption Demonstrated understanding and application of effective service and selling strategies
Exceptional organizational and communication skills – both verbal and written
A spirit of teamwork and the desire to contribute to team success through individual performance
Technical expertise, ability, and appetite to acquire knowledge of new products
Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all ActiveCampaign functional areas
Demonstrated ability to deal with rapid change
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits, access to the Calm app for mediation, open paid time off, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
Our core values:
Start with trust
Make the customer a hero
Cultivate inclusion & diversity
Iterate everything, always
Create WOW
Pursue growth with gratitude
Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.

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