IT Support Engineer Job Vacancy in Backbase Hyderabad, Telangana – Updated today

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Full Details :
Company Name : Backbase
Location : Hyderabad, Telangana
Position :

Job Description : The Job in short

As an IT Support Engineer, you work in a team of motivated, driven, and fun IT professionals within a young, growing organisation and get a chance to provide the first line of support for our 1000+ end users globally.

Meet the job

Your goal is to track and resolve tickets, keep the ticket queue clean and manage effectively one-to-one user interactions. In this role you take ownership of customer issues reported through IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve system issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You will work closely with HR to support the onboarding/offboarding process, manage and track ICT inventory. You also write technical documentation for internal references and employee how-to guides. You administer user accounts & computer builds. It’s your job to prioritise and resolve a range of technical queries logged directly and indirectly into the service desk ticketing system and provide prompt and accurate feedback to customers.

How about you
You have a minimum 3 years of experience in a similar role;You have working knowledge of Mac, Windows and Linux operating systems;You are able to troubleshoot, resolve and apply workarounds on different ICT hardware devices, laptops, cameras, printers, IP phones/PBX and meeting room equipment;You have familiarity with Atlassian products (Jira/Confluence) and with Google workspaces;You have a degree or professional recognition in a relevant discipline and equivalent experience;Having working knowledge of scripting languages is a plus;You have a good English level, written and spoken;You have fundamental knowledge of Apple operating systems;You have a fundamental understanding of TCP/IP networking, proxies, SSL, LDAPYou have experience with any ticketing system;You have an innovative, strong problem-solving skills and adaptability to new processes and procedures quickly, while dealing with many varied technical support requests and challenges;Extra awesome, but not a must: Experience with JAMF.

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