L2 .Net Engineer Job Vacancy in Servion Global Solutions Chennai, Tamil Nadu – Updated today
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Company Name : Servion Global Solutions
Location : Chennai, Tamil Nadu
Position :
Job Description : Job Description: #LI-DNI
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party reporting platforms.
Should have knowledge about the Cisco CUIC and other reporting tool.
Should have good knowledge about the SQL and Visual studio.
Should have good knowledge in Angular other basic understanding of Dot net platforms
Should be ready to work in 24/7 business support environment
Should be having 4-7 years of experience on Cisco Voice platform.
Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
Should have strong verbal & written communication skills
Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
Performs Root Cause Analysis & Track and update key performance metrics
Act as a point of contact for all service delivery issues/ pending work/ escalations
Provide team support and process improvements through individual contributions
Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
Perform change management in accordance with change management procedures
Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs
Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
Key Skills: .Net
Location: CHN
Required Experience: Min 5 yrs
Contact Person: RMG
Email ID: RMG@SERVION.COM
This post is listed Under Technology
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