Manager, Community Escalations, Risk Management Job Vacancy in Facebook App Singapore – Updated today

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Full Details :
Company Name : Facebook App
Location : Singapore
Position :

Job Description : The Community Escalations Manager will be responsible for ensuring that we build a deep understanding of issues impacting our community while providing direction and mentorship to a motivated, high-performing team within Risk Management’s Global Escalations organization. The Manager will devise goals, work to improve the overall experience for the Facebook and Instagram community, deliver projects and implement solutions to meet community needs, while working with partners to drive priorities. He/she will lead a team focused on resolving and learning from high-touch escalations and enforcing Meta’s Community Standards against highly sensitive and complex cases. This is a full time role based in Singapore.

Manager, Community Escalations, Risk Management Responsibilities:

Provide mentorship, guidance and career development to a team of escalation specialists
Lead and enable a high-performing team to deliver on goals as they provide superb 1:1 support, enabling deeper and more scalable solutions
Deliver projects involving quantitative analysis, industry research, and strategy development
Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
Suggest recommendations and influence team strategy through the use of effective communication
Coordinate with global cross-functional teams including Communications, Public Policy, Legal, Quality and others to problem solve and develop solutions
Work closely with peers across the globe to enhance escalation management and develop sound operational processes
Address graphic, sensitive and potentially offensive or controversial content while supporting team members who regularly view such content
Support on-calls on crisis escalations, including on weekends as needed

Minimum Qualifications:

4+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting
2+ years of people management experience with proven track record of attracting, scaling and developing high performing and highly engaged teams
Analytical and problem-solving experience with proven track record of transforming operations
BA/BS degree or relevant years of experience
Demonstrated experience building relationships and influencing across functional boundaries and/or globally

Preferred Qualifications:

Experience managing remotely
Experience with Global Regulatory structures
Bachelor’s or advanced degree in business, philosophy, policy, information systems, journalism, legal or equivalent

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