Manager: Customer Support & Inside Sales Job Vacancy in Playo Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : Playo
Location : Bengaluru, Karnataka
Position :
Job Description : MANAGER: CUSTOMER SUPPORT & INSIDE SALES
LOCATION: BANGALORE
Playo is a 1-stop platform for sports that connects sports enthusiasts,
facilities, academies, organizers and brands. Launched by IIM and
CISCO alumni in May 2015, we are mobile-first with Android and iOS
apps and ~2 Million users. We are maniacal about our product and
user experience which is reflective of the 4.5+ ratings on Play/App
www.playo.co Stores coupled with insanely high repeat usage. Live in 50 cities across
India, UAE, Qatar & Australia, our aim is to build a first of its kind
sports community platform for the world…proudly and humbly –
Made in India.
The Opportunity:
We are looking for an Operations Manager to engage with our customers (merchants and users)
to ensure a smooth sales and gratification experience. The job will require various duties including
providing support to the sales, marketing, product and operations team in pre-sales activities,
interacting with existing customers for redressal and insights as well as prospecting activities for
new customers.
This is a high impact sales and support role, and you would be reporting directly to Playo’s senior
management in this position.
Responsibilities:
Converting leads into pre-sales business pipeline via outbound calling to prospective customers
Giving an online demo of our product offerings to prospective qualified customers internationally
Managing a team of customer support associates and handling escalations including addressing
and resolving customer queries via CRM/email/calls where required
Monitoring key metrics and quality of service with respect to the CRM function
Follow up internally and externally to ensure follow-ups and resolutions wherever necessary
Categorize and summarize customer concerns and conduct in-depth surveys to help draw
inferences/analysis as a feedback tool for product improvement and feature enhancement
Requirements:
Bachelor degree and above
2-3 years of experience in a customer redressal and/or inside sales role.
Strong written and oral communication skills in English.
Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.
Good organizational and time management skills
Ability to handle multiple tasks while still delivering high quality results
Ability to interact effectively with all levels of the organization as well as outside customers
Next Steps:
Believe you have what it takes to join us on the playfield? If so, drop us an email indicating
“Manager – Customer Support and Inside Sales” in the subject line with your cover note, portfolio
and resume to careers@playo.co. Do indicate why you believe you are best suited for this role
and your current/expected compensation.
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