Manager – Service Delivery Job Vacancy in ACE-DATA.COM Mumbai, Maharashtra – Updated today
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Company Name : ACE-DATA.COM
Location : Mumbai, Maharashtra
Position :
Job Description : To effectively manage clients within a technical services company, facilitating their requests for change, service issues, managing domain, reporting and strengthening the client relationship through the delivery of great service. Service Delivery Managers will be the key account contacts for day to day management of our clients; they will work with the client to provide a consistently high level of service delivery across all areas of business interaction.Customer Service ManagementMonitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Be accountable for the quality of Service and performance; ensuring future demand fromgrowth and projects is understood and factored into capacity plans for all associatedsystems To Ensure Customer queries and issues are handled promptly and with 100% adherence to company norms on process & compliance. To Maintain hygiene and high availability of system by performing the defined regular recovery drills and other SOP’s. To Monitor & ensure completion of the routine backups & recoveries allocated or scheduled in each shift.To Drive internal and third party service review meetings covering performance, service improvements, quality and processes Advance Troubleshooting SupportDiagnose, solve and provide root cause analysis for hardware and network related issues 24×7 escalation supportTo Act as an escalation point for issues reported into the TOC/Technical Teams.Job Type: Full-timeSalary: ₹60,000.00 per monthBenefits:Flexible scheduleSchedule:Monday to FridayCOVID-19 considerations:yesEducation:Bachelor’s (Preferred)Speak with the employer+91-XXXXXXXXXX
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