Medical Records Manager Job Vacancy in FullCycle Private Limited Delhi, Delhi – Updated today

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Company Name : FullCycle Private Limited
Location : Delhi, Delhi
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Job Description : Come join one of the fastest-growing healthcare information exchange companies in the United States.ChartRequest is a part of MyHealth, an Atlanta-based healthcare information technology and services company. As one of the leading health information exchange solutions in the U.S. ChartRequest empowers healthcare providers to electronically request and receive health information in a secure, efficient, and cost-effective manner. From streamlining workflows to documenting HIPAA compliance, ChartRequest is trailblazing a path for improved efficiency and better patient care.Since 2012, ChartRequest has managed hundreds of thousands of secure requests for patient health information on behalf of our providers. The provider network using ChartRequest to exchange critical continuation of care documentation has grown to include over 5,000 provider entities including hospitals, large multi-state and specialty groups, as well as individual practices in the 50 United States.At ChartRequest we work hard to encourage everyone to bring their authentic selves to work every day.About the Opportunity: We require full-time hours for this role. This is a great opportunity to get in the door with a growing company as a leader.ChartRequest is currently seeking qualified professionals for a Medical Records Manager role to help manage a team of staff that are: answer incoming calls, chats, and emails to support our growing customer base. This position is for M-F shift.The Medical Records Manager role provides exceptional customer service by efficiently managing a team that is assisting customer inquiries, handling ticket escalations and proactively following up on issues that have not been resolved. The Medical Records Manager acts as an escalation contact for first responders and should have excellent customer service, some technical experience, critical thinking, and problem-solving skills.Principle Duties and Responsibilities:Securely assist end-users with inputting electronic requests for medical records using our proprietary software.Answer incoming calls, chats, and email tickets in our support ticketing system in a timely manner.Ensure compliance with customer requirements for requests and processing needsComply with HIPAA and HITECH Act requirements for each request and customer encounterAssist to create necessary internal training documentation and maintain training and team notesCommunicates appropriate options for issue resolutions in a timely mannerInforms customers about services available and assesses customer needsResponsible for the timely reporting, escalation, and resolution of day-to-day operational problemsIdentify, research and resolve customer issues questions and concerns in a timely mannerMonitor various communication streams, direct and indirect, through all channels including email, chat, social, and online ticket portal submissions to identify feedback that requires a response to the end user or internal escalationAssist with new hire onboarding and training, as requested by the team leaderAll other duties as assignedRequired Skills: Previous management expereince in a team settingComputer savvy with Electronic Medical Records experience (ie AthenaHealth, Greenway, Epic, Cerner, etcComfortable on the phone and managing staff members on the phone to a service levelAble to put our customers and users first by practicing empathy, patience, and creativity to solve their problems.Detail oriented. We work with secure patient information all day, every day. Team members must be detail oriented and understand HIPAA compliance and security regulations with an interest in learning more in this space.Responsible and timely. Our customers rely on our team to be diligent and reliable to be on time and work their schedules accordingly. We are extremely flexible, though in the customer support space, we have to cover our working hours of 8am-6pm EST M-F.Our team works together to ensure our hours are scheduled. A team player mindset is required in our ChartRequest family.Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business communityAble to define problems, collect data, establish facts and draw valid conclusionsAble to follow verbal and written communications, and communicate effectively with customers and coworkers in a professional and courteous mannerMust be able to explain and enforce operating policies and proceduresMust have the ability to grasp healthcare, medical and technical conceptsGreat place to start your career in healthcare IT and customer support!Hours: Full Time RequiredJob Type: Full-timePay: ₹300,000.00 – ₹850,000.00 per yearSchedule:Monday to FridayExperience:Medical records: 4 years (Required)Management: 2 years (Required)

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