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Company Name : Chi Chi London
Location : Enfield EN3
Job Description : Chi Chi London is the prettiest brand in the UK & we want you to be a part of our dream. Join us and help grow the brand into the number one occasion wear specialist worldwide. Our focus is dynamic digital growth & with your strategy and ideas, we know we can achieve it together. We’re a young brand, with room for you to progress, explore your potential and deliver something we can all be proud of. We like to be disruptive, think outside the box and move at lightening pace. We don’t expect perfection, just to do your best. If you’re determined, willing to jump on this roller coaster and have a fantastic time in the process, then you’re already in the right place!Nominated Best Digital retailer & Best App (Drapers Digital Awards) / Fast Track 100 Company – 49th fastest growing private company in the UK – (Sunday Times / Virgin)The roleWorking hours: 35 hours per week – Shifts from Monday Friday, 8.00am-4.00pm with potentially two late nights per week (working till 6pm)Ensuring customers queries are answered with the aim of a first time resolution and within our agreed response timeAchieving Key Performance Indicator’s whilst maintaining excellent qualityHandling customers across different platforms, including Social Media, Email and phone callsTo ensure the best Customer Care journey is given to all customersHandling sensitive informationYou will work with your colleagues across Customer Service to identify and highlight trends in any customer queriesRequirementsProven previous involvement in a Customer Care role (face to face or in a contact centre)Good computer and typing skillsExcellent written and verbal communication skillsThe ability to work in a teamGood attention to detailFlexibilityWhat are we like to work for?So what’s in it for you? Working for Chi Chi London will offer you plenty of career development and support as we are committed to offering high standards of training. A key factor in our success is our focus on people. We are looking for people who are passionate about working within fashion retail, dedicated to driving sales and above all, excited about the future with Chi Chi London.The Benefits28 days paid holiday a year / Pension scheme / 30% staff discount / Discounts across over 200 gyms nationwide / Free Mobile Phone Insurance / Discounts on train & cinema tickets/ Perkbox plus lots more!LocationNorth London (Enfield) *15 minutes by train from Liverpool Street Station & 5 minutes by train from Tottenham Hale StationWork remotelyTemporarily due to COVID-19Job Type: Full-timeSalary: From £19,000.00 per yearBenefits:Casual dressCompany eventsEmployee discountOn-site parkingSick paySchedule:8 hour shiftExperience:customer service: 1 year (required)
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