Operations Manager Job Vacancy in SeaCabbie Singapore – Updated today
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Company Name : SeaCabbie
Location : Singapore
Position :
Job Description : Be operationally overall In-charge of SeaCabbie and also ensure after sales support to customers. (i.e. Retain existing customers or increase existing business from customers)- Make Budgets o Captainso Able-Bodiedo Counter Staffo Freelance Captainso Freelance Able-Bodiedo Staff Welfare- Counter Staff Rostero Ensure everyone in the counter staff team works for 12hours and has enough rest (preferably 24hours) before commencing his new shift- Maintenance of Petty Casho Payment to Freelance Captainso Payment for spot charter of boatso Payment for Staff welfare (i.e. food for captains, AB on a busy day (define what is a busy day).-* Sign off and authorize all outsource trips invoices for the previous month.*- Liaison with Accountso Submit OT payment schedule to Accounts by the 21st Morning (for previous month (21st of previous month till the 20th of present month)§ Captains§ Able-Bodied§ Counter Staffo Authorize & Submission of outsource invoices to Accounts by the 15th for the previous month (1st till 30th)- Perform out of scope jobso Ensure full background is explained via email to Accounts/Superior on job requirements, job functionalities, job risks, and job costing and revenue making ability.- Improvements to Seacabbie o Platform§ Monthly Report every month on the shortcomings of the platform§ Liaise with IT team to report on the shortcomings of the platform and suggesting on how we can make the platform more automated and systematic.§ Assist in systematic roll-out of new App/platform releases to ensure smooth transition from previous versionso Staff Welfare§ What are the shortcomings of our staff§ How can we improve the lives of our staff (charity starts at home – and we must ensure that our people feel that they are well taken care of and are listened to in times of their needs)§ How can we help or assist in fighting against social issues like Depression, Stress, Gambling, Drinking and Drug consumptiono Customer Service Enhancement§ How can we enhance the customer service experience of our clients§ Suggestion on how training can be provided for our staff to ensure better user experience.o Client Engagement§ Build rapport with existing clients and their boarding officers§ Understand their needs and special requirements§ Gather feedback from clients on user experience§ Ensure to meet all clients face-to-face at least once every quarter.§ End goal – to increase business from existing client or revive business from a fading client.§ All tariffs to be signed off by Business development manager and client (Should we get a Director to sign off on these?)§ All tariffs to have Service Level Agreement before signing off (should we get a Director to sign off on these ?)o Insurance§ Liaison with Insurance company for any claims.§ Ensuring all insurances are in place (WICA, P&I coverage, H&M).§ Ensure Proper Risk assessment is done.§ Medical insurances – Fit for work before employmento Contracts or Letters of Increment/Termination/Warning§ Prepare templates for all issuance of Letter of Increment, Termination and Warnings.§ All letters to be PHYSCIALLY signed off ONLY by Director to ensure risk and liability management§ Preparation of contract of hire of for all staff· Pre-requisite to be templated.· All documents to be tidied up before handover for approval and signature by Director.Expected Start Date: 15/03/2022Job Types: Full-time, PermanentSalary: $4,000.00 – $5,500.00 per monthBenefits:Cell phone reimbursementParental leaveProfessional developmentPromotion to permanent employeeSchedule:Monday to FridaySupplemental Pay:Performance bonusEducation:Postgraduate Diploma/Certificate (Preferred)Work Remotely:No
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