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Company Name : Liven
Location : Melbourne VIC 3000
Job Description : Love food? Customer obsessed?
If you love food, tech and are customer obsessed, seriously look no further! Why? Because we’re on the lookout for a talented Operations Manager supporting our clients with our cutting-edge technology platform that empowers hospitality to innovate and transform through the digital revolution, reinvigorating memorable consumer experiences in the physical restaurant, delivered by amazing brands. Haven’t see us yet? Check out liven.com.au.
I know you’re thinking, sounds cool… but are these guys legit?! Um, yes! We’re a VC-backed startup with 700,000+ app downloads and a 4.9 rating on the app store. We also share the same seed and series A investors as Zoom, Facebook, Canva, Wish, Airbnb, Netscape, and Zynga; just to name a few. We’re hybrid remote with a global team and don’t plan on changing…We’re hugely passionate about our people and have just reached the 50 employee mark! Global expansion is on the menu for 2022 so now is the time to add an incredible Operations Manager to scale our systems, product offerings and geographic reach into new territory.
So what’s the team like?
We are a dynamic, high-performing Operations team – the critical ‘engine room’ of Liven
We work in an agile, fast-paced environment and help iterate and improve departmental strategies and processes
Be part of the elusive 10x as we look to scale everything we do!
The strengths you will bring
Self-starter: Highly motivated to join a fast-growing start-up!
Communication: Excellent interpersonal skills to facilitate internal discussions and external stakeholder relationship building
Growth mindset: Always willing to learn, with a demonstrated commitment our core values
Adaptable: ready to try new things and step out of your comfort zone
A laser focus: Accuracy and high level of attention to detail. You care about doing the little things the right way
Data-driven: a willingness to improve decisions and business judgments through strong analytical thinking
Onboard hospitality clients onto Liven’s various products while giving them an exceptional first experience with our products
Assist with new product rollout and feedback loops
Build and manage our CRM and involved processes
Work in an agile, fast-paced environment and help improve departmental strategies and processes
Make data-driven decisions on process improvements company-wide
Oversee the onboarding and optimisation of Liven’s merchant partners
Define and rollout the strategies for departmental growth
Work in tandem with a robust business development and growth team to optimise our merchant portfolio
Provide reporting to stakeholders on the macro performance of Liven’s operations
Work with a hungry operations team entering a stage of hyper growth
Be a crucial member of an exceptionally smart, driven, and diverse team championing our culture at Liven
What you’ll need
A passion for Liven, our mission and our core values!
Experience with and appreciation for the hospitality industry
Hustler mentality with an ability to work autonomously and make important business decisions
Brilliant interpersonal skills, charm, and charisma, able to converse at a single store and multinational brand level
Experience with customer service and engagement
Experience in data analysis and the agile framework
Looking to start their career, not another job
A growth mindset constantly looking for ways to improve and supercharge the existing process. Be willing to take on, try, and own things outside of your comfort zone
Entrepreneurial drive and eagerness to contribute to a high growth environment
Pumped to be part of a startup with huge growth aspirations and a major vision
Knowledge and passion for blockchain technology are preferred but not essential.
Data-driven decision mentality and sound business judgment through strong analytical thinking
Mandarin speaking for bonus points!
What’s in it for you?
Become a part of a fun, inclusive and extremely high performance culture
Work with a young, dynamic, and hungry team
Personal growth, development and mentorship
The legendary Friday team lunches
… and lastly our values. Bonded by our love for the food tech industry in the changing hospitality world. We share a hunger for the win, the new, the brilliant, and the unexpected. Our growing footprint in everything food, underpinned by blockchain technology enables us to continue traversing territory never seen before.
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