Program Manager-Customer Success (SMB) Job Vacancy in MoEngage Inc Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : MoEngage Inc
Location : Bengaluru, Karnataka
Position :

Job Description : About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site massages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

Customer Success is at the heart of MoEngage brand promise to our customers. Customer Success is also a key competitive differentiator for MoEngage in this fast-paced ever-evolving SaaS world. For us, each customer is important irrespective of their investments at MoEngage.

Currently, we are looking for a seasoned Program Manager for our Customer Success Team. You should have prior experience in managing 1:many customer engagement events /programs /initiatives and delivering improved customer experience and engagement at scale.

You are a data-driven, process-oriented program manager with an eye for detail while managing multiple programs and initiatives on a quarterly basis. You have championed 1:many digital customer engagement /adoption programs including communication emails, webinars, workshops, office hours, online surveys, etc. A hyper collaborator, you have a track record working with cross-functional teams /leaders to influence consensus on resource, time, and effort requirements and drive closure to committed projects.

Responsibilities

Manage cross channel customer engagement /communication programs and initiatives
Create a quarterly program plan, drive buy-in from cross-functional stakeholders, and publish a quarterly calendar of programs and initiatives
Design and launch 1: many customer engagement /adoption programs including product features /use case /workflow webinars, customer newsletters, workshops, office hours, etc.
Track various program results, publish performance reports on a regular basis with the broader audience, take feedback, and works to close the gaps
Partner with marketing and other internal teams to draw support for creative, tech, speaker, and logistics
Conduct regular program performance reports /data analysis to identify gaps and take corrective actions
Work closely with CSMs to identify key trending topics, asks, gaps, and interests for their customers

You will have:

BS Degree preferably with an MBA
3-5 years of Program management experience working in a high-growth, fast-paced SaaS business environment
Hands-on experience running customer-focused events /programs that combine email newsletters, webinars, online events, etc.
Experience with campaign management software, marketing automation tools, HTML, etc. are a plus
Strong data analysis and presentation skills
Ability to independently run multiple campaigns /programs simultaneously while collaborating with other teams to draw support /resources
Excellent verbal and written communications skills and ability to articulate details of programs, processes, and plans to various audiences

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