Salesforce Analyst (II), Market Operations Support Job Vacancy in Ryan, LLC Hyderabad, Telangana – Updated today
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Company Name : Ryan, LLC
Location : Hyderabad, Telangana
Position :
Job Description : Salesforce Data Analyst II performs administrative management of data — including detection and correction of data-quality issues, process incoming data, and data standardization. Collaborate with the Salesforce Team and Sales/Business team to engage in the ongoing and detailed evaluation of data quality and lead assignments.
Duties and Responsibilities:
Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the assigned responsibilities
Document process workflows and make appropriate recommendations to impact operational efficiencies
Work with various teams and act as an interface between the business teams and development team
Data Governance (Coordination):
Liaison with CRM development team/Business teams to identify areas of data inaccuracy and communicate with users to correct data and update Salesforce
Maintain on-going data clean-up
Perform and update standard operating procedures ensuring data quality
Communicate specific trends, issues, targets, and opportunities using analytics.
Make recommendations to management for data quality
Maintain accurate dashboards and reports. Continuously develop and maintain cascading dashboards for all user levels (executive, management, individual)
User Support:
Understand and navigate the application accurately and support users troubleshoot issues/ Provide one-on-one user coaching on navigation (as required)
Coordinate and support training documentation and training sessions for new releases and on-going improvements
Other:
Support business extensively by performing CRM related activities daily
Create and provide daily and weekly status reports
Manage campaign activities including development, distribution and tracking individual and group performance via salesforce.com dashboards
Participate in release cycles
Education and Experience:
Bachelor’s/Master’s degree or equivalent
4+ years of Salesforce experience is must
Requirements/Skills:
To perform this job successfully, an individual must have:
Ability to Extract, Manage and Import data from Salesforce
Strong customer focus and understanding of CRM
Data analysis and execution skills including the ability to convert data analysis into actionable information and disseminate to organization
Collaboration skills including the ability to engage with IT, Sales, and Marketing employees at all levels in order gather business needs
Process improvement skills including the ability to analyze business activity and requirements to identify opportunities, enhancements, and automation efforts
Strong experience with Microsoft office (Word, Excel, Power Point, Projects a Visio)
Certificates and Licenses:
None
Work Environment:
40+ hour standard workweek requirement
Standard indoor working environment
Prolonged periods of sitting while working at computer
This post is listed Under Technology
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