Salesforce Business Analyst Job Vacancy in Cloud Certitude Gurgaon, Haryana – Updated today

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Company Name : Cloud Certitude
Location : Gurgaon, Haryana
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Job Description : JD for BA Profile
Salesforce business analyst is a project-based, business-improvement role. Business
analysts help guide businesses to improve business processes and efficiency in Salesforce.
They elicit, document, and analyze requirements around business challenges, and then
produce data-driven solutions. Think of the Salesforce business analyst like an interpreter.
They’re the go-to person when it comes to communication between IT and business
stakeholders to ensure all involved work together to attain the best results.
Required Skills
A good mix of these technical and nontechnical skills helps a Salesforce business analyst to
be successful.
Soft Skills
Here are the soft skills a BA should have:Needs analysisEliciting requirementsBusiness case definitionRequirements writing and reviewFlow and process diagrammingWireframingBusiness data analyticsProblem solvingCommunication skillPresentation skillInter-personal relationship skillStory telling skillDocumentation skill
Technical Skills
A BA should also have at least a basic understanding of these Salesforce technical skills:AppExchangeAutomationCollaborationData managementReports and dashboardsCRMPlatformSales and marketingSalesforce product knowledge on Sales cloud, Service cloud, Community cloud etc
Other Skills:Domain knowledge of various industryPre-Sales support experiencesProject management skillCreating BRD, FRD etcConducting training and creating training manualSalesforce solutioningClient handling

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