Senior Operations Administrator Job Vacancy in The Staffing Group Melbourne VIC – Updated today

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Full Details :
Company Name : The Staffing Group
Location : Melbourne VIC
Position :

Job Description : WE LIVE WITH VITALITY
At AIA we do things differently to make a healthy difference in peoples lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. Were serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday – for yourself and others – then we want to hear from you.
The Opportunity:
Reporting to the Senior Manager Vitality Continuous Improvement & Process Optimisation, the purpose of this role is to support the day-to-day function of AIA Vitality – our science-backed well being program. This role will need to ensure members and partners are provided a high level of service through the provision of administration support and thereby improving the member and partner experience.
To do this successfully you will:
Raise and manage all IT incidents within SLA
Troubleshoot enquiries related to partners and corporate clients and liaising with other internal and external parties to resolve these
Monitor that all data files that the core program needs to function correctly are received and uploaded without error
Ensure data validation, file uploads and exception reports are accurate and remediated by the right teams
Participate in user testing on both the Vitality Member and Service portal/app where required
Reconciling orders with usage and payment requests
Successful applications will demonstrate:
Logical thinking to solve complex matters with a high sense of urgency
Motivation to learn and constantly improve processes
Strong interpersonal skills and commitment to working in a team environment
Precise attention to detail and ability to prioritize responsibilities
Strong verbal and written communication skills
Ability to perform basic mathematical calculations, including calculations of percentages and discounts
Advanced Excel vLookup/indexing, pivot table and macros
Why choose AIA:
At AIA, weve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someones life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangements
Applications close on Tuesday, 8 February 2022
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only, contact:
Emily.Tey@aia.com
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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