Senior Service Engineering Manager Job Vacancy in Microsoft Hyderabad, Telangana – Updated today

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Company Name : Microsoft
Location : Hyderabad, Telangana
Position :

Job Description : The Microsoft Advertising Technical Support Engineering Manager is responsible for a team of Support Engineers that provide advanced technical support for our online Microsoft advertising business while delivering customer experiences unmatched by our competitors. The primary focus will be on paid search results that are delivered by Microsoft Ads on Bing, and partner web publisher sites. This role will use broad business and technical skills. This role requires building cross-group relationships with the Global Microsoft Advertising Sales and Service teams at Microsoft, and other partners to deliver a great support experience, solving technical problems and driving quality platform capability as effectively and efficiently as possible. This role works closely with Microsoft’s Online Services Division Engineering team to define requirements for the next generation of paid search advertising platform technologies as well as ensure Voice of Customer is front and center in all that we do.Inside Microsoft’s Web Experiences Team
Responsibilities
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model – Live our culture; Embody our values; Practice our leadership principles.
Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Drives the development of automated solutions across the business to enable Site Reliability Engineering and product engineering teams to more efficiently and reliably meet customer/business requirements; reviews the impact of automation across organizations and evaluates solutions for reusability, Help foster innovation in tools and processes to make the team more effective and efficient.
Build strong partnerships and work effectively with Microsoft Ads platform development team
to share knowledge and be an effective advocate for internal/external partners.
Shares and defines insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.
Leads in the design, implementation and overall operation of technology and tools for technical support services
Provides deep business and technical expertise as required to resolve major incidents and ensures service engineering teams across the business have the technical expertise, tools, and resources to respond to incidents during regular on-call rotations, and identify scalable solutions that prevent incident recurrence across products. Holds teams accountable for meeting Service Level Objectives (SLOs) and customer/business requirements, keeps internal and external stakeholders and executive leaders apprised of details related to customer/business impact and status of resolution; ensures that learnings are shared across the business through post-mortem reports and review meetings to identify opportunities to broadly adopt similar solutions to prevent incident recurrence across the business.
Hire, lead, and mentor a team of service engineers, providing technical and career coaching to help them grow their skills and careers.
Qualifications
6+ years of search advertising experience or 6+ years working in a technical support organization preferably in the online industry for a high-volume commercial website or service. Or 6+ years managing and developing technical teams with a coaching and caring approach
Demonstrated ability to solve diverse technical problems and develop/execute remediation plans
Working knowledge of Azur Cloud Platform
4-5 years Management/leadership experience
Passion for developing others and being vested in their success
Passion for quality advertiser and end-user experiences
Excellent oral and written communication, presentation, and analytical skills
Strong negotiation and collaboration skills
Knowledge of wider advertising industry and technology trends
A strong technical (good understanding of Automation, scripting skills) and business background
Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate
Ability to work through self-directed, ambiguous situations
Demonstrated skills in dealing with strong and diverse groups
Deep understanding of service and support operational excellence and best practices
Ability to self-direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#Service Engineering # Microsoft Advertising

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