ServiceNow Specialist-Program Manager Job Vacancy in NEC Opportunities Delhi, Delhi – Updated today

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Full Details :
Company Name : NEC Opportunities
Location : Delhi, Delhi
Position :

Job Description : No. of Positions: 2

Please Specify Type of Hiring: Cross your option:(X)
New Hire ________x_________
Replacement __________________
Experience Level: Band 2.2 – 3.2

Major/Job Responsibility:

Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.
Complete development, configuration and workflow administration to support business processes in the platform.
Project and people management skill, Good in customer handling
Support on business development and provide solutions to various customer base don the requirement
Provides analysis of problems while working toward solutions to technical issues.
Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
Configuration/Customization of the ServiceNow system including workflows.
Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.
Management of platform life-cycle.
Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.
Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
Develop custom reports for end-users that require assistance with report creation.
Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.
Functional knowledge of ITSM processes and best practices.
Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.
Experience administering Okta and Active Directory for user administration and authentication.
Familiar with web services integrations using SOAP and REST.
Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
Works directly with IT Management to align ServiceNow with IT organization strategy.
well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.

Key Result Areas:

End to End Implementation of new instances.
Administrator/Developer of an ITSM Tool preferably ServiceNow/Remedy .

Necessary Qualification/ Technical Skills:

Requirements
10-15 years’ overall experience in ServiceNow and ITSM Developer/Admin.
Minimum 5 years of experience into handling customer and managing project
Confident and assertive communicator (Oral and Written) with good presentation skills.
Ability to be flexible, adaptable in a dynamic environment and working hours.
Individual contributing member of the team who can work with minimal/no supervision as per broad guidelines.
Experience: 4-7 years

Desirable:

ServiceNow Engineer(Admin/Developer)
ITIL V4

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