Shift In-Charge – Social Media Job Vacancy in Company: GMR Enterprises Pvt Ltd GMR Group India – Updated today

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Company Name : Company: GMR Enterprises Pvt Ltd GMR Group
Location : India
Position :

Job Description : Date: 28-Feb-2022
Location: Delhi, IN
Company: GMR Enterprises Pvt Ltd GMR Group
JOB PURPOSE
To start 24X7 social media command centerTo ensure the consistent tone of voiceTo safeguard the online reputation of GMR BrandTo offer a world class experience to the passengers and partnersTo maintain cordial relationship with all internal and external stakeholders

ORGANISATION CHART
Accountabilities Key Performance Indicators

Adherence to Agency SLAs and processes
Compliance with social media playbook, escalation metric & SOP
Maintain Response time
Compliance of social media security guidelines
Initiating and closing everything on social media tool

Supervise shift
Escalate critical issues internally and ensure closure
Handle all critical social media mentions
Overall response management
Good writing skills
Smooth handover to next shift

Report generation Generating shift wise monthly & customized reports
Good in ppt & excel

KEY ACCOUNTABILITIES
Accountabilities Key Performance Indicators

Crises Management Timely escalation of all crises situations as per defined escalation metric
Liaise with Head of Media Relations

Stakeholder Management Meeting all internal & external stakeholders regularly
Ensuring steady flow of information

Support in social media content Give strategic inputs for social media campaign
Support in execution wherever required

Agency Management Accountable for agent’s delivery
Regular interaction with front end and backend team of the agency

EXTERNAL INTERACTIONS
Working closely with passengers and partners
Responding to social media mentions
Handle important mentions of influencers, verified handles and Govt functionaries
INTERNAL INTERACTIONS
Support to all departments at DIAL
Timely escalate all critical issues internally and ensure closure
Work closely with the Head of Media Relations, SPOCs and SCMs and maintain cordial relationship
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS

Bachelor of Arts/Mass Communications/English Hons
Knowledge of social media tool

RELEVANT EXPERIENCE

Minimum 4 years of experience in response management preferably social media

COMPETENCIES
Accountability
Media Release & Media Monitoring
Media Planning
Media Design

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