Staff Technical Writer (Developer documentation) Job Vacancy in Automation Anywhere Bengaluru, Karnataka – Updated today

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Company Name : Automation Anywhere
Location : Bengaluru, Karnataka
Position :

Job Description : Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate business processes with intelligent software bots – AI-powered, digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience, and more engaged employees. The company offers the world’s only cloud-native, web-based intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics. Automation Anywhere has deployed nearly 3 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. For more information about our portfolio, please visit us at www.automationanywhere.com.
Staff Technical Writer (Developer documentation)

Product documentation helps our customers, partners, and employees better understand how to configure and use our products to solve their business needs. As a Staff Technical Writer on the product documentation team at Automation Anywhere, you will have the opportunity to apply both your writing and your leadership skills, as well as help us define and continually refine our processes.

The ideal candidate is empathetic to the needs of the customer. You are curious and work hands-on with the product to learn and understand how typical users work with it. You are passionate about improving the customer experience, you are service-oriented, and you strive to reduce inefficiencies and duplication of work.

RESPONSIBILITIES:

The responsibilities and duties of this role include, but are not limited to the following:
Design, structure, and write external-facing developer documentation, such as API reference resources and tutorials.
Write and test simple to complex code samples.
Use critical thinking and problem-solving skills to assimilate a large amount of complex technical information created by development and/or product management to build targeted content that users can easily find and use.
Collaborate with various stakeholders and experts in development, product management, and developer advocacy to enable a better developer experience.
Manage multiple projects and conflicting priorities and deadlines.
Gather and analyze feedback from external developers, customers, partners, and internal stakeholders to support business processes and content improvements.
Plan and prioritize feedback and enhancements to improve accuracy, consistency, and quality of existing documentation.
Remain current with trends in the developer documentation. Identify and recommend enhancements to standards and processes for writing documentation, and publishing and distribution strategies.
QUALIFICATIONS:
BS/BA in English, Communications, Business, Engineering, or related field is required (or equivalent work experience).
7+ years of hands-on experience in developing API documentation.
Experience using HTTP clients such as Postman to test APIs.
Familiarity with API documentation tools such as Swagger.
Excellent communication, organizational, and interpersonal skills.
Must be detail-oriented and able to work with strict deadlines.
Exceptional writing, editing, and proofreading skills.
Preferred experience in Enterprise and/or SaaS environments.
Extensive experience with one or more of the following systems: Oxygen XML Author, XMetal, Git, DITA-compatible CCMS (such as Ixiasoft, Hereto).
Demonstrated commitment to excellence.
Applicants must submit writing samples to be considered for this role.

This post is listed Under  Technology
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