Support Escalation Engineer (Azure Rapid Response) Job Vacancy in Microsoft Bengaluru, Karnataka – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Microsoft
Location : Bengaluru, Karnataka
Position :

Job Description : Microsoft is currently undergoing a massive growth in CE&S organization and we will increase our teams within all Azure technologies. The below mentioned requirements are split per technology groups, therefore if you identify yourself with one of the categories, we would like to meet you!Please note that there are available multiple vacancies based in numerous locations.
Overview
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
As cloud goes mainstream, Azure leads the way. Our continued success depends on providing customers a world class support experience. So, are you customer obsessed? Data Driven? An amazing collaborator & communicator? A skilled troubleshooter and debugger? Then join us in the ARR team, as we are looking for true technical leaders to lead the way!
Azure Rapid Response (ARR) is a OneService Team Award winner and a true global team, spread in America, Asia and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top start-up’s.
The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impact: managing customer relationships, increasing customer value and their experience with our products and services.
#CESARRHIRING#
Responsibilities
Responsibilities
Problem solving through deep troubleshooting, debugging, log analysis.
Work with customers to understand their technical needs, and define an action plan to meet them, collaborating with peers or other teams regularly.
Build business relationship both with customers and internal stakeholders.
Identify and respond to critical customer issues specific to Azure Services or Azure Platform and be able to conduct in-depth diagnostics.
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
Qualifications
Soft Skills
Technical Leadership – handle technically challenging and politically sensitive customer situations
Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager.
Ability to discover, recognize and assess alternate solutions to a problem
Ability to have effective communication with various stakeholders within and outside of Microsoft
Language Qualification
English Language: fluent in reading, writing and speaking.
Technical Skills:
The role would require you to specialize in just one of these skill groups:
Group A: VM
Microsoft Azure Architecture – Fundamentals of Fabric, Compute, Storage
Conceptual knowledge of Azure IaaS deployments and administration
Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
Understanding of Virtualization concepts and virtual system administration
Familiarity with SAN/NAS, Hyper-V/VMWare, iSCSI
Familiarity with networking concepts including TCP/IP, NAT, DNS
Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
Group B: Containers
Solid understanding of container technology and fluency in Kubernetes and Docker
Some experience with DevOps/GitOps (Azure DevOps, GitHub, Jenkins)
Operating System/Virtualization
Linux OS
Windows OS
Networking
Identity
Group C: STACK
Windows System Administration/Configuration, including an advanced understanding of and a minimum experience of 5 years.
Good understanding of the Windows Registry
Windows File Storage
User Accounts & Access Control
Event Logs & Auditing
Performance/Resource Monitoring and troubleshooting
Networking (TCP/IP): Good understanding on how to take a networking trace and how to analyze
Troubleshooting performance issues using PerfMon and other tools
Group D: Networking
Strong knowledge and understanding of TCP/IP protocols
Experience and/or understanding of Infrastructure / Network Administration
Troubleshooting at the expert level within large Network Environments
Familiar with packet sniffers: Wireshark or Network Monitor/Message Analyzer
Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s
Notions of Private, Hybrid and Public Cloud
Notions of Windows and/or Linux OS
Notions of Virtualization of SDN technologies
Group E: Paas Dev
Application development & debugging experience (C/C++/C#, Python, Node.JS, etc.)
Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.)
Web Site troubleshooting and coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
Group F: WebApps
Application development & debugging experience (C/C++/C#, Python, Java, Node.JS, etc.).
Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, App Services, etc.).
Docker Containers in Linux and/or Windows
Web Apps troubleshooting in Windows IIS
Group G: Identity
Directory Services (ADDS, DNS, GPOs, OUs)
User and Identity Management (Active Directory/ Azure AD)
Access Management such MFA, Conditional Access, Device, and application management
User Provisioning (AAD connect)
AuthN and AuthZ Protocols & concepts (Kerberos, PKI, OAuth, SSO, SAML, etc.)
Federation (ADFS, Shibboleth, CA SiteMinder, Okta, PING etc)
Hybrid Authentication concepts (PHS, PTA, Federation)
Development of applications using Single Sign-On (SSO), MSAL, or similar authentication libraries and technologies)
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company