Systems Support Engineer – 4472 Job Vacancy in Allscripts Asia Pune, Maharashtra – Updated today
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Full Details :
Company Name : Allscripts Asia
Location : Pune, Maharashtra
Position :
Job Description : Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
Responsibilities
Interact with customers (Internal/External) to help troubleshoot and resolve product problems or issues
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Track and document inbound support tickets and ensure proper notation of customer problems or issues
Communicate with product development department to improve on current design or to identify possible problems with design
Queue/ticket Management
Monitoring infrastructure and Application events
Level 1 troubleshooting, followed by escalation to SMEs
Technical Bridge participation and management
Basic on Azure Fundamentals
Stay abreast of current technology in products, design changes, and new products offered
Qualifications
Bachelor’s Degree in computer science/IT
Any relevant IT certification would be a plus
Experience:
2 – 5 years’ experience
Good understanding of Win Server 2008, 2012 / Windows 7 environment
Good understanding of Windows administration troubleshooting ( DNS , DHCP , IIS, Windows Cluster, Event Logs, PerfMon , Disk Management )
Basic or Intermediate Knowledge of SQL ( SQL Jobs , Select Query )
Experience with ServiceNow
Basis knowledge on Azure
Experience in working with remote support tools (RDP, GTA, PCAnywhere etc.)
Experience in Service Desk/command Center/NOC Operations
Basic knowledge of ITIL framework (V3.0/V4.0 foundation certificate would be added advantage)
International support experience (preferably US or Europe i.e. good command over verbal and written English)
Knowledge/Experience on office applications, Word/Excel/PowerPoint/Team
Must be willing to work in US shifts
Excellent communication skills
Travel Requirements:
Willing and able to travel, regionally and/or internationally
Working Arrangements:
Work is performed in a standard office environment with minimal exposure to health or safety hazards
Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.
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