Team Leader Job Vacancy in Cognizant Technology Solutions Mumbai, Maharashtra – Updated today

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Company Name : Cognizant Technology Solutions
Location : Mumbai, Maharashtra
Position :

Job Description : Knowledge of Geneva & MIK S&P Moodys Admin will be preferred
2. Experience in Asset Management Reconciliations Asset Setup Rating reconciliation
3. Experience in Revolvers delayed draw processing
4. Knowledge of Private Equity and Loan – Syndicated loans experience is mandatory
5. Good communication skills both written and oral (client interaction almost on a daily basis)
6. Capital Markets knowledge preferred
7. Problem Solving troubleshooting & Analytical Skills
8. Attention to detail team handling experience
9. Good with numbers
10. Good in people management and query management
11. Should be able to give innovative ideas to process improvement
Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken
Identify and suggest Business improvement opportunities
Identify and drive opportunities to enhance service delivery and Customer experience
Update trackers Create Update tickets service works update required applications and tools
Act as the first level of escalations and resolve the same to the satisfaction of the stakeholder keep also ensure Process Manager is informed of new issues
Provide updates and submit reports related to own area of work
Knowledge Management Ensure SOPs are reviewed per the agreed frequency
Maintain proper Cross Training plans
Accredidate associates before moving a resource into production (both new joiner and exisitng associate)
Enncourage associates to use various material that are available in the intranet
Review update and maintain VSMs process maps atleast once an year
Nominate associates for various domain related courses
Customer Relationship Management Provide information educate customer troubleshoot probe and fix issues
Manage stakeholder relationship
Ensure Team Productivity levels are achieved as per the targets set year on year
Process Improvements and Process Adherence Provide information educate customer troubleshoot probe and fix issues
Achieve Individual SLA targets set as well the account level collective targets set for the team
Ensure process delivery in the respective groups is as per the SLAs
Complete all mandatory training and certifications for self and team
Implement communication structure to ensure process and procedural updates are shared effectively
Lead and contribute towards process excellence initiatives
Provide detailed status updates on the CTQ (critical to quality)areas
Maintain the cross training tracker
Perform quality checks and ensure error free processing
Maintain SOP’s in the process and ensure all changes are being captured diligently with appropriate version controls
Escalate to the management if deviations in the process are noticed
Ensure Utilization is greater than 85% or achieve the targets set by the Organisation
Highlight aging breaks open tasks to Team leads Managers on time
People Team Provide work direction and guidance to team members ensure accuracy of the work of team members their ability to operate under deadlines and to work on multiple tasks
Establish systems and procedures in the team
Reporting to the manager on performance status and any escalations
Guide and mentor team members from a process perspective to ensure delivery of SLAs
Conduct team building activities to enhance motivation
Conduct knowledge transfer sessions for new joiners in the team
Conduct performance appraisals for team members provide input into the learning and career plans for team members
Identify training needs of team members and provide coaching support to them
Manage attrition and absenteeism
Support recruitment efforts for the team
Contribute to and participate proactively in knowledge sharing sessions
Participate and contribute to organizational activities
Provide work direction and gui
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Aug 23 2021
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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